GENERAL USER CONDITIONS PLATFORM (22-11-2024)

General User Conditions Platform

1. This document reflects the general terms and conditions applicable on the Platform Services provided by SNV to Users.
2. Users are provided access to the SNV Platform provided that Users act in accordance with the terms and conditions imposed by SNV. The Platform Services allows Users to purchase Webcam Entertainment Services from the Performers registered on the platform.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.

Introduction

If You are a visitor or a User / buyer (hereinafter referred to as User) of the Entertainment Webcam Services offered by the Performer on this Platform as exploited by (hereinafter: referred to as SNV), you must consult these General User Conditions Platform.These General User Conditions Platform describe the terms and rules applicable when the User visits this Platform and when he purchases Entertainment Webcam Services from the Performers registered on the Platform.

The General User Conditions Platform constitute all the rules of use of the Platform and govern the relationship between on the one hand you as a User of SNV's Platform and/or customer of Entertainment Webcam Services offered by the Performers on the Platform of SNV, and on the other hand SNV, as a technical Platform. These General User Conditions Platform do not apply to the Entertainment Webcam Services offered by the Performers to Users. SNV does not participate in the offer, sale and delivery of Entertainment Webcam Services offered by the Performer. If you purchase Entertainment Webcam Services from a Performer, an agreement will come in place between you and the Performer, SNV will not be part to this agreement.Before you enter the Platform, you must read carefully and accept these General User Conditions Platform in whole, including the documents and other regulations that are part of it for reference. If you do not wish to accept these General User Conditions Platform or if you do not understand the language used, please leave the Platform.

1. General

1.1. These General User Conditions Platform supersede all prior conditions applicable between SNV and the User with respect to the SNV Platform.
1.2. By effectively using SNV's technical Platform, you are deemed to have accepted these General User Conditions Platform.
1.3. If you have any questions regarding these General User Conditions Platform you can consult the FAQ section (frequently asked questions) or contact SNV via the contact form that you will find on the Platform.
1.4. SNV reserves the right to modify these General User Conditions Platform. SNV will inform the User by placing the new modified General User Conditions Platform on the SNV Platform. The changes take effect 14 days after publication on the SNV Platform. If the User does not accept the modifications, the relationship between you as a User of SNV's technical Platform and SNV will end, by the effect of the law.

2. Definitions

2.1. : refers to registered to a limited liability company (BV) with the Chamber of Commerce under number 52306054 with its offices at , , , , (hereinafter: ACW BV).
2.2. Direct Payment: the payment by the User to Performer for the Entertainment Webcam Services other than via the E-Wallet.
2.3. Entertainment Webcam Service: service offered and sold by the Performer on this Platform to the User which service is rendered via the webcam.
2.4. E-Wallet (prepaid virtual credit): prepaid virtual credit on the name of the User serving to make discharge payments to the Performers who offer and sell their Entertainment Webcam Services on the SNV Platform.
2.6. General Conditions E-Wallet: general conditions applicable to the relationship between you as a User of the E-Wallet m and ACW BV.
2.7. General User Conditions Platform: general conditions applicable to the relationship between you as a User of the SNV Platform and SNV.
2.8. Login data: data giving access to the User account.
2.9. Payment Service: allowing Users to exchange money for virtual credits in their E-Wallet which credits the User can only spend for purchasing Entertainment Webcam Services from the Performers on the Platform. A payment from the User results in a discharge payment in respect of that which the User owes to the Performer.
2.10. Performer: the natural person who offers and sells Entertainment Webcam Services to the User via the Platform provided by SNV.
2.11. The Performer account: the personal registration of the Performer on the SNV Platform which contains the Performer's information and his account.
2.12. Performer Name: the name under which the Performer is listed on the SNV Platform.
2.13. Performer Profile: the complete description of the Performer made by the Performer on his personal page.
2.14. Policy Rules: documents prepared by the AC Group and published on the SNV Platform containing mandatory or non-mandatory rules which apply to use of the SNV Platform including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
2.15. SNV refers to a company registered in the commercial registry under number 122760, having its offices at , , , , and related companies and partners of SNV with the exception of the related company ACW BV.
2.16. (SNV) Platform: the technical platform exploited by SNV operating under various trade names owned by SNV (XLove, XLovecam, XXXLove, XLovegay) that enables the Service Provider to provide and sell Entertainment Webcam Services anonymously and enables the User to purchase Entertainment Webcam Services anonymously. Via a number of domain names and white labels one is redirected to this platform. The domain names or white labels are either owned by the AC Group or by Affiliates of the AC Group.
2.17. Start date: the date on which the User accepts the General User Conditions E-Wallet.
2.18. User: the natural person who purchases Entertainment Webcam Services from the Performer.
2.19. User Account: the personal registration of the User on the SNV Platform.
2.20. User Name: the name under which the User is registered on the SNV Platform but also the name which, combined with the personal password, allows access to the User Account.
2.21. User Information: all the information that you place yourself as a User on the SNV Platform or on your User Account, including registration data, feedback and all other messages.
2.22 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
2.23 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
2.24 Affiliates: third parties with whom has concluded agreements to provide and offer marketing services through the Affiliate Program of ACW NV.
2.25 (ACW NV): a company having its offices at, , , , registered under number 12276.

3. User Requirements

3.1. The User must be a person with legal capacity and the power to enter into binding contracts.
3.2. The User must have the majortiy of age in his country of residence and must have reached at least the legal age of use of the Platform..
3.3. The User Account is not transferable, in any form whatsoever.

4. Registration

4.1. To be able to register, the User must choose a User name and a password.
4.2. The User is personally responsible for the use he makes of his username and password.
4.3. The User must take all necessary steps to protect his password.
4.4. The General User Conditions Platform take effect on the date on which the User has registered and has accepted the General User Conditions Platform (effective date).
4.5. Registration as a User is completely free of charges.

5. SNV is only a technical Platform

5.1. SNV acts as a technical Platform allowing the Performer to anonymously provide the Entertainment Webcam Services to the User and the User to anonymously purchase the Entertainment Webcam Services from the Performer. 5.2. SNV does not control the Entertainment Webcam Services offered by the Performer and SNV does not intervene in the Entertainment Webcam Services offered by the Performer.
5.3. SNV only acts as a host. SNV hosts content and information that is placed by the Performer in his account, the Entertainment Webcam Services offered by the Performer and information placed by the User (User Information) in his Account on the Platform.
5.4. SNV does not in any way verify the quality, safety or legality of the Entertainment Webcam Services offered, the Performer's competence to offer Entertainment Webcam Services and the User's ability to purchase Entertainment Webcam Services. SNV therefore does not guarantee the quality, safety or legality of the Entertainment Webcam Services offered, the Performer's competence to offer Entertainment Webcam Services and the User's ability to purchase Entertainment Webcam Services. SNV does not guarantee that the Performer will actually provide the Entertainment Webcam Services offered.
5.5. The User may obtain from the Performer paid Entertainment Webcam Services and also free Entertainment Webcam Services. The User and the Performer will mutually agree upon this.
5.6. The payment by the User to the Performer will be made by any means they have mutually agreed upon. In this respect ACW BV, which is a related company of SNV, offers the possibility for the User to make discharge payments to the Performers by making use of a so-called E-Wallet. The relationship between ACW BV and the User is governed by the General Conditions E-Wallet.
5.7. Under no circumstances is SNV a party to the offer, sale and / or delivery of Entertainment Webcam Services offered by the Performer. Using the E-Wallet offered by ACW BV to the User to pay for the Performer does not change the above.

6. Absence of representation

6.1. SNV on the one hand, and the User on the other, are independent parties. Each of them acts in his own name and on his own behalf.
6.2. These General User Conditions Platform are not intended to establish / create an agency, agency agreement, corporation, joint venture or any other form of cooperation or to establish an employer or franchisor relationship. The above cannot be the subject of the General User Conditions Platform.

7. Entertainment Webcam Services

7.1. The price of the Entertainment Webcam Services offered by the Performer is determined by the Performer himself. The price of the Entertainment Webcam Services offered is mentioned on the personal page of the Performer.
7.2. Entertainment Webcam Services and transactions are not approved and / or validated by SNV.
7.3. The User must ensure for himself that he has the ability to purchase the Entertainment Webcam Service offered by the Performer under the applicable law in his country of origin or in his country of residence.
7.4. It cannot be guaranteed that the Entertainment Webcam Services offered will be harmless for the User, for third parties and/or for their property.

8. Information and actions of the User

8.1. The User is solely responsible for the information he publishes on the SNV Platform.
8.2. Said information as well as all the acts of the User cannot:
a. be inaccurate, incorrect or misleading;
b. be insulting, threatening, damaging, slanderous;
c. infringe copyright, privacy rights or other rights;
d. violate the law and/or any other regulation;
e. contravene public order and / or morality;
f. be obscene, indecent or contain child pornography contain children, child sexual abuse material, age-play, incest, rape or non-consensual sex, hypnosis, intoxication, sexual assault, extreme violence, non-consensual pain, blood, cutting, erotic asphyxiation, torture, necrophilia, sadomasochistic abuse, hardcore bondage, extreme sting, genital mutilation, bestiality, urine or water sports, scat or excrement-related material, enema play, vomiting, menstrual bleeding, or any other matter that is illegal ;
g. promote violence or discrimination based on race, sex, religion, nationality,disability, sexual orientation, or age.
h. promote or depict rearms (excluding obvious toys), weapons (excluding obvious toys), or any goods whose sale, possession, or use is subject to prohibitions or restrictions.
i. Promote or depict alcohol or drugs or drug paraphernalia;
j. incur the liability of SNV and/or cause (in whole or in part) that SNV cannot exploit the Platform;
k. cause SNV's Platform to be broken, damaged or less efficiently operated, or have the effect that the SNV Platform is affected in such a way that its effectiveness or functionality is affected in any way.

9. Privacy and personal data.

9.1. SNV acts as a technical Platform allowing the Performer to anonymously provide Entertainment Webcam Services and the User to anonymously purchase Entertainment Webcam Services. As a result, it is recommended not to publish personal information (e.g. name, address, telephone number, email address, social network account).
9.2. Information about SNV's data protection is mentioned in the Privacy Statement of Users. In particular, it explains how SNV processes the User's personal data and how the User's privacy is respected when purchasing the Entertainment Webcam Services.
9.3. The User is personally responsible for the confidentiality of the corresponding identifiers to his User account and must himself take all reasonable measures to maintain the confidentiality of this information.9.4. SNV will inform the User in the event that his User Account is suspended. SNV will reenable User Account credentials as soon as possible and after the causes of the suspension have been resolved.

10. Fraud/AML/ abuse

10.1. SNV will, in the event of suspected fraud, prohibited transactions or money laundering, carry out an identity check. Failure by the User to cooperate with an identity check may result in the immediate suspension or termination of the relationship between the User and SNV.
10.2. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with the General User Conditions Platform, the User is responsible for all losses suffered by SNV as a result of / or in connection with these actions.

11. Miscellaneous

11.1. In case there will be any payment obligation from the User towards SNV under these General User Conditions Platform, in addition to all other legal rights and remedies available towards the User by SNV, the amount at that moment remaining in the E-Wallet offered by ACW BV for the payment of the Performers, will serve as (partial) payment of such obligation.
11.2. SNV cannot be held responsible towards the User or a third party for any loss incurred by the User due to imposed transaction limits or other recoveries.

12. Litigation

12.1. The User accepts and acknowledges that SNV is not a party and therefore SNV cannot be held responsible for any dispute between the User and the Performer.
12.2. Claims or disputes arising from these General User Conditions Platform must first be reported to SNV online support.

13. Warranties

13.1. The User guarantees that he is over 18 years old. The User also guarantees to have reached at least the legal age of use of the Platform.
13.2. The User guarantees that he will comply with all laws, regulations and regulations applicable to the purchase of Entertainment Webcam Services by the Performers registered on the SNV Platform.
13.3. The User will not (attempt to) initiate, or take advantage of, fraud, prohibited transactions or money laundering, the violation of these General User Conditions Platform or a violation of the law or be in violation of applicable laws and regulations.
13.4. The User is obliged to pay the taxes, fees and commissions that may arise from the use of the SNV Platform.

14. Exclusion of guarantees

14.1. SNV does not warrant that the access to the Platform, the operation of the servers and the Entertainment Webcam Services of the Performer will be permanent, uninterrupted, fast / punctual, secure or infallible.
14.2. To the fullest extent permitted by law, SNV excludes all warranties, conditions or other terms, legal or implicit, quality or speed / punctuality in relation to the use of the Platform by the User.
14.3. SNV does not warrant that the use of the Platform offered by SNV will always meet all User requirements or will be permanent, secure, virus free and infallible.

15. Violation of the General User Conditions Platform

15.1. Without prejudice to the other means available to SNV, SNV has the right to immediately send the User a warning, to temporarily suspend or for an indefinite period the User's Account, to close the User's Account, to refuse to the User access to the use of the Platform when:
a. the User does not respect the General User Conditions Platform or the documents by integral part by reference; or
b. when it proves impossible for SNV to check the accuracy of the information provided by the User; or
c. SNV is of the opinion that the User is guilty of fraudulent activity, fraud, prohibited transactions or money laundering or is involved in, or in any way connected with, such activities; or
d. SNV believes that the User, by its actions, causes or may cause damage to SNV.

16. Limitation of liability of SNV.

16.1. Entertainment Webcam Services offered and purchased on SNV's Platforms are not endorsed by SNV. The User is solely responsible for the legality of his actions. SNV declines any responsibility with regard to any dangerousness or defectiveness of the Entertainment Webcam Services offered on SNV's Platform that may be harmful to physical or mental health.
16.2. In no event shall SNV be liable for any direct or indirect (consequential) damages, including:
* any loss or falsification of data;
* any loss of profit (suffered directly or indirectly);
* any loss as a result of cybercrime;
* any loss of turnover;
* any loss of reputation;
* any loss of opportunity;
* any indirect, incidental, or other damages, regardless of whether the loss or damage is attributable to any changes made by SNV to the SNV Platform or due to temporary or permanent interruption of the SNV Platform, and regardless of whether it is due to negligence or any other cause attributable to SNV.
16.3. SNV's liability to the User whatever the circumstances is limited, in any event, to the aggregate of the amounts that the User has paid to the Performer(s) as a fee for the Entertainment Webcam Services in the six months preceding the legal act giving rise to the responsibility, the whole with a maximum of 150 €.

17. Compensation

17.1. The User agrees to indemnify and hold SNV harmless against any claim or claim whatsoever including reasonable attorney's fees from any third party that is attributable to or arising from the breach of this contract of use or documents by integral part by reference, a violation of the law or the regulation or an infringement of the rights of a third party by the User.
17.2. When the User has a right or a claim on the Performer or is in dispute with the latter following the use of the SNV Platform, the User has no right of recourse against SNV and the User guarantees SNV against any claim, seeking liability, damages, losses, costs and compensation, including legal costs, known or unknown, in connection with such a claim or such litigation.

18. Announcements and notifications

18.1. Statements, notices and other announcements to the User may be made by post, email, publications on the SNV Platform or by any other reasonable means.
18.2. All notifications to the User will be sent to the email address that he has indicated to SNV during the registration process.

19. Policy rules

19.1. SNV reserves the right to introduce policy rules to supplement or amend the conditions and / or to clarify the applicable provisions. The policy rules are an integral part of these General User Conditions Platform.
19.2. SNV can modify the policy rules. Important changes will be published on the SNV Platform.
19.3. Once these modifications have been published, the User may, within 14 days, inform SNV that he refuses to accept these changes. In that case the relationship between SNV and the User will end.
19.4. The policy rules to which it is referred, and which form part of these General User Conditions Platform are: SNV's privacy policy, GDPR policy as included in the cookie policy and the Users Code of Conduct.

20. Termination of the relationship with SNV

20.1. The General User Conditions Platform apply until the relationship between SNV and the User is terminated as described below.
20.2. If the User wishes to terminate the relationship with SNV, he can do so immediately and free of charge by closing his User account.
20.3. SNV may terminate the relationship with the User at any time without notice when:a. the User has violated an essential provision of the General User Conditions Platform or clearly shows, by the way he acts, that he does not intend or is unable to comply with the essential provisions of the General User Conditions Platform; orb. SNV is obligated by law.
20.4. The termination of the relationship between SNV and the User does not affect the rights, obligations and responsibilities arising from the law which governed the relationship between the User and SNV.

21. Governing Law

21.1. The law of Curaçao is applicable to the relationship between SNV and the User. Any dispute that may arise between the User and SNV, resulting from these General User Conditions Platform or any other agreement or any other action in connection with these General User Conditions Platform will be settled by the Court of Willemstad, Curaçao, except to the extent that binding rules of jurisdiction shall apply.
21.2. In the event of contradiction, whatever it may be, between the English version and a version in another language of the present contract of use, the English version prevails.
21.3. The court in Willemstad, Curaçao has exclusive jurisdiction in case of litigation.

22. Other

22.1. The User acknowledges that the rights and obligations arising from these General User Conditions Platform and all other documents that apply by reference, may be freely and automatically transferred by SNV in the event of a merger, demerger or redemption or any other form of restructuring.
22.2. The titles of the different sections of these General User Conditions Platform are purely indicative and do not necessarily indicate precisely the content of the articles to which they refer.
22.3. If SNV fails to act as a result of not complying by the User or by third parties of these General User Conditions Platform, SNV does not automatically waive the right to act in the face of subsequent or similar violations.
22.4. If SNV does not exercise or enforce a legal right or remedy set forth in these General User Conditions Platform (or to which SNV is entitled in accordance with applicable law), that choice shall not be considered to constitute a waiver of a right on the part of SNV. Nor can that choice be regarded as a waiver of a right to act in relation to subsequent or similar violations. SNV can and still has the right to exercise its rights or to implement the remedies.
22.5. The provisions of the articles bearing the titles: "8. Information and actions of the User", "13. Warranties", "16. Limitations of responsibility of SNV", "18. Announcements and notifications", "21. Governing law" and "22. Other" and other provisions and charges thereunder continue to apply after the termination of the relationship between SNV and the User.
22.6. These General User Conditions Platform together with the documents that form part thereof by reference and the policy rules followed govern the entire relationship between the User and SNV.

Code of Conduct of the AC Group for Users dated 13-07-2022

For buying the services from the Service Providers, who are registered on the platform of Shoshoro NV (the Platform) (the Services), the Users need to open an Users Account on the Platform and in this respect they need to comply with this Code of Conduct. The Service Providers (Studios and (Independent) Performers registered on the Platform are hereinafter referred to as the Service Providers.

In addition to the Code of Conduct (also referred to as: “Code”), Users are required to comply with the Users Conditions. Nothing in this Code of Conduct shall be deemed to amend, limit or otherwise impact any other obligations the User may have to Shoshoro NV (whether such obligation is written or otherwise).

Shoshoro NV will discontinue the relationship with any User who violates the Code or the law.

The Code is comprised of 3 sections. Section Sections A outlines standards for buying the Services from the Service Providers registered on the Platform. Section B adds standards relating to business ethics and Section C contains additional provisions.

A. BUYING SERVICES FROM THE SERVICE PROVIDERS REGISTERED ON THE PLATFORM

In buying the services from the Service Providers , the Users are committed to uphold the human rights as understood by the international community and proclaimed under the Universal Declaration of Human Rights and the International Labour Organization's core conventions.

1. Free Choice

When buying the Services from the Service Providers, the Users will comply with the rule that all Service Providers have to provide the Services via the Platform voluntarily.

2. Child Labour/Abuse Avoidance

When buying the Services from the Service Providers, the Users will comply with the rule that child labour shall not be used under any circumstances. The presence of a child with the User and/or showing content of a child to the Service Provider when buying the Services from the Service Providers shall not take place under any circumstances.
The term "child" refers to any person under the age of 18 or 21 according to the applicable local laws.

3. Non-Discrimination

In buying the Services from the Service Providers registered on the Platform, the Users must maintain an attitude free of harassment and unlawful discrimination.

4. No threat to public or personal safety

In buying the Services from the Service Providers registered on the Platform, the User must maintain an attitude free of threats, violence and calls to violence. Showing weapons and/or drugs or content thereof when buying the Services from the Service Provider, should not take place.

B. ETHICS

Shoshoro NV requires the highest standards of integrity in all interactions between Shoshoro NV and the Users and in all business interactions between the Users and the Service Providers.

1. Business Integrity

In buying the Services from the Service Providers any and all forms of corruption, extortion and embezzlement are strictly prohibited.

2. No Improper Advantage

Users are prohibited to use their User Account as an item of value in providing, promising to provide, or offering to provide any item of value, directly or indirectly, to any government or public international organization officials, political parties.

3. Disclosure of Information

Users should not disclose information regarding business activities, structure, financial situation and performance, relating to Shoshoro NV, to any other party. Users shall act in accordance with applicable regulations and prevailing industry practices in this area.

4. Intellectual Property, Confidentiality, and Data Privacy

Users are prohibited from using any Shoshoro NV or third party patented technology, copyrighted materials, or other intellectual property or confidential information without written permission. Users are further prohibited from transferring, publishing, disclosing, or using Shoshoro NV's confidential information other than as necessary in the ordinary course of business or as authorized by Shoshoro NV.

5. Data Privacy Laws and Regulations

Users are required to abide by applicable data privacy laws and regulations.

6. Fair Business

In buying the Services from the Service Providers, Users shall maintain all standards of fair business.

C. ADDITIONAL PROVISIONS

1. Conflicts of Interest

Users must be free to act with total objectivity in their relationship with Shoshoro NV, and thus, must avoid conflicts of interest.

2. Regulatory Officials

Users have to be honest in discussions with regulatory agency representatives and government officials and cooperate with Shoshoro NV representatives in any internal or external investigations or audits of Users' relationship involving or related to Shoshoro NV.

3. Contacts

Users shall inform the Shoshoro NV online support if any situation develops that causes the User to act in violation of this Code. Users should promptly contact Shoshoro NV and work together in resolving the compliance concern. The SNV online support is available 24/7.

GENERAL USER CONDITIONS E-WALLET (22-11-2024)

General User Conditions E-Wallet

1. This document reflects the general terms and conditions applicable on the Payment Services provided by ACW to Users.
2. ACW B.V. provides Payment Services to Users by allowing the Users to exchange money for virtual credits in their E-wallet. Users may only spend these credits for purchasing Entertainment Webcam Services from the Performers on the SNV Platform.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.

Introduction

If You are a User of the E-Wallet (hereinafter referred to as User) offered by (hereinafter: ACW BV) serving to make discharge payments to the Performers who offer and sell their Entertainment Webcam Services on the Platform as exploited by (hereinafter: referred to as SNV Platform and SNV respectively), you must consult these General User Conditions E-Wallet for the use of the E-Wallet (hereinafter: General User Conditions E-Wallet).
These General User Conditions E-Wallet describe the terms and rules applicable when the User uses the E-Wallet as registered and stored by ACW BV to make discharge payments to the Performers for the purchase of the Entertainment Webcam Services offered and sold to him by the Performers registered on the Platform. A User can only apply for the use of the E-Wallet after he has opened a User Account on the SNV Platform.
The General User Conditions E-Wallet constitute all the rules of use of the E-Wallet and govern the relationship between you as a User of the E-Wallet on the one hand and ACW BV as the provider of the E-Wallet on the other hand. These General User Conditions E-Wallet do not apply to the Entertainment Webcam Services sold by the Performers to Users for which the E-Wallet is used as a payment method. ACW BV does not participate in the offer, sale and delivery of Entertainment Webcam Services offered by the Performer. If you purchase Entertainment Webcam Services from a Performer, an agreement will come in place between you and the Performer, ACW BV will not be part to this agreement.

1. General

1.1. These General User Conditions E-Wallet supersede all prior conditions applicable between SNV and the User with respect to the E-Wallet.
1.2. By effectively using the E-Wallet, you are deemed to have accepted these General User Conditions E-Wallet.
1.3. If you have any questions regarding these General User Conditions E-Wallet you can consult the FAQ section (frequently asked questions) or contact ACW BV via the contact form that you will find on the SNV Platform.
1.4. ACW BV reserves the right to modify these General User Conditions E-Wallet. ACW BV will inform the User by placing the new modified General User Conditions E-Wallet on the SNV Platform. The changes take effect 14 days after publication on the Platform. If the User does not accept the modifications, the relationship between you as a User of the E-Wallet and ACW BV will end, by the effect of the law.
1.5. The General User Conditions E-Wallet take effect on the date on which the User has registered and has accepted the General User Conditions E-Wallet (effective date).

2. Definitions

2.1. ACW BV: refers to registered to a limited liability company (BV) with the Chamber of Commerce under number 52306054 with its offices at , , , , (hereinafter: ACW BV).
2.2. Direct Payment: the payment by the User to Performer for the Entertainment Webcam Services other than via the E-Wallet.
2.3. Entertainment Webcam Service: service offered and sold by the Performer on this Platform to the User which service is rendered via the webcam.
2.4. E-Wallet (prepaid virtual credit): prepaid virtual credit on the name of the User serving to make discharge payments to the Performers who offer and sell their Entertainment Webcam Services on the SNV Platform. The E-Wallet is not an account but a virtual credit which cannot be refunded to the User unless a request for refund is made by the user within 14 days after the first loading of his E-Wallet under the condition that such user has not yet spent any of his virtual credit yet.
2.5. Financial Transaction: the transaction by which the User feeds his virtual credit.
2.6. General Conditions E-Wallet: general conditions applicable to the relationship between you as a User of the E-Wallet m and ACW BV.
2.7. General User Conditions Platform: general conditions applicable to the relationship between you as a User of the SNV Platform and SNV.
2.8. Login data: data giving access to the User account.
2.9. Payment Service: allowing Users to exchange money for virtual credits in their E-Wallet which credits the User can only spend for purchasing Entertainment Webcam Services from the Performers on the Platform. A payment from the User results in a discharge payment in respect of that which the User owes to the Performer.
2.10. Performer: the natural person who offers and sells Entertainment Webcam Services to the User via the Platform provided by SNV.
2.11. The Performer account: the personal registration of the Performer on the SNV Platform which contains the Performer's information and his account.
2.12. Performer Name: the name under which the Performer is listed on the SNV Platform.
2.13. Performer Profile: the complete description of the Performer made by the Performer on his personal page.
2.14. Policy Rules: documents prepared by the AC Group and published on the SNV Platform containing mandatory or non-mandatory rules which apply to use of the SNV Platform including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
2.15. SNV refers to a company registered in the commercial registry under number 122760, having its offices at the address , , , , and related companies and partners of SNV with the exception of the related company ACW BV.
2.16. (SNV) Platform: the technical platform exploited by SNV operating under various trade names owned by SNV (XLove, XLovecam, XXXLove, XLovegay) that enables the Service Provider to provide and sell Entertainment Webcam Services anonymously and enables the User to purchase Entertainment Webcam Services anonymously. Via a number of domain names and white labels one is redirected to this platform. The domain names or white labels are either owned by the AC Group or by Affiliates of the AC Group.
2.17. Start date: the date on which the User accepts the General User Conditions E-Wallet.
2.18. User: the natural person who purchases Entertainment Webcam Services from the Performer.
2.19. User Account: the personal registration of the User on the SNV Platform.
2.20. User Name: the name under which the User is registered on the SNV Platform but also the name which, combined with the personal password, allows access to the User Account.
2.21. User Information: all the information that you place yourself as a User on the SNV Platform or on your User Account, including registration data, feedback and all other messages.
2.22 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
2.23 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
2.24 Affiliates: third parties with whom has concluded agreements to provide and offer marketing services through the Affiliate Program of ACW NV.
2.25 (ACW NV): a company having its offices at , , , , , registered under number 12276.

3. User Requirements

3.1. The User must be a person with legal capacity and the power to enter into binding contracts.
3.2. The User must have at least the age of majority in his country of residence and must have reached at least the legal age of use of the Platform.
3.3. The E-Wallet is not transferable, in any form whatsoever.

4. E-Wallet

4.1. The E-Wallet is a virtual asset registered with ACW BV to the credit of the User upon placing of funds by the User, and serves to allow the User to make discharge payments to the Performers for Entertainment Webcam Services purchased from the Performers.
4.2. The User can only apply for registration of the E-Wallet with ACW BV with his User Account on the SNV Platform.
4.3. ACW BV provides Payments Services to Users by allowing the Users to exchange money for virtual credits in their E-Wallet which credits the User can only spend for purchasing Entertainment Webcam Services from the Performers on the SNV Platform. A payment from the User by means of the E-Wallet results in a discharge payment in respect of that which the User owes to the Performer for the purchase of the Entertainment Webcam Services from the Performer.
4.4. The User acknowledges that, in the event of purchase of a Performer Service, the amount due to the Performer will be deducted directly and automatically from his virtual credit in order to make a discharge payment to the Performer.
4.5. The E-Wallet is not an account but a virtual asset.
4.6. ACW BV sets daily loading limits for the E-Wallet to comply with the AML rules.
4.7. In any case, the E-Wallet cannot be considered as a deposit.
4.8. In no case does ACW BV pay interest on the balance of the E-Wallet.
4.9. ACW BV does not charge any fees to the User for the use of the E-Wallet.
4.10. The E-Wallet is not an account but a virtual credit which cannot be refunded to the User unless a request for refund is made by the user within 14 days after the first loading of his E-Wallet under the condition that such user has not yet spent any of his virtual credit yet.
4.11. The User agrees that he will not give access (or attempt to give access) to the E-Wallet to third parties.
4.12. The User may not undertake any activity that could hinder or interfere with the operation of the E-Wallet (or the servers and networks to which the E-Wallet is connected).
4.13. The User is prohibited from reproducing, duplicating, copying, selling, exchanging the E-Wallet.
4.14. Use of the E-Wallet by the User is completely free of charges.
4.15. Payment via the E-Wallet guarantees the anonymity of the User and the Performer. Only the name chosen by the User and the Performer on the Platform will be visible.
4.16. Under no circumstances is ACW BV a party to the offer, sale and / or delivery of Entertainment Webcam Services offered by the Performer. Using the E-Wallet to pay for the Performer does not change the above.

5. Direct payment

5.1. The Performer may be paid by the User for his Entertainment Webcam Services other than via the E-Wallet. The payment by the User to the Performer will then be made by any means they have mutually agreed upon.

6. Absence of representation.

6.1. ACW BV on the one hand, and the User on the other, are independent parties. Each of them acts in his own name and on his own behalf.
6.2. These General User Conditions E-Wallet are not intended to establish / create an agency, agency agreement, corporation, joint venture or any other form of cooperation or to establish an employer or franchisor relationship. The above cannot be the subject of the General User Conditions E-Wallet.

7. Information of the User

7.1. The User is solely responsible for the information he provides in order to make use of the E-Wallet.
7.2. Said information of the User cannot:
a. be inaccurate, incorrect or misleading;
b. violate the law and/or any other regulation;
c. incur the liability of ACW BV and/or cause (in whole or in part) that ACW BV cannot operate the E-Wallet;
d. cause the E-Wallet to be broken, damaged or less efficiently operated, or have the effect that the E-Wallet is affected in such a way that its effectiveness or functionality is affected in any way.

8. Privacy and personal data

8.1. ACW BV operates an E-Wallet allowing the User to anonymously pay for the Entertainment Webcam Services purchased from Performer. As a result, it is recommended not to publish personal information (e.g. name, address, telephone number, email address, social network account).
8.2. Information about ACW BV's data protection is mentioned in the Privacy Statement of Users. In particular, it explains how ACW BV processes the User's personal data and how the User's privacy is respected when using the E-Wallet.
8.3. The User is personally responsible for the confidentiality of the corresponding identifiers to his User account and thus to the information in respect of the E-Wallet and must himself take all reasonable measures to maintain the confidentiality of this information.
8.4. ACW BV will inform the User in the event that his E-Wallet is suspended. ACW BV will reenable the use of the E-Wallet credentials as soon as possible and after the causes of the suspension have been resolved.

9. Fraud/AML/ abuse

9.1. SNV and/or ACW BV will, in the event of suspected fraud, prohibited transactions or money laundering, carry out an identity check. Failure by the User to cooperate with an identity check may result in the immediate suspension of the use of the E-Wallet and termination of the relationship between the User and ACW BV.
9.2. The User acknowledges that ACW BV may block a transaction, a payment order or any use of the E-Wallet when ACW BV reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of these General User Conditions E-Wallet or a violation of the law. When ACW BV blocks a transaction or payment order, the User is informed unless ACW BV is legally prevented from doing so.
9.3. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with the General User Conditions E-Wallet, the User is responsible for all losses suffered by ACW BV as a result of / or in connection with these actions.

10. Miscellaneous

10.1. In case there will be any payment obligation from the User towards ACW BV under these General User Conditions E-Wallet, in addition to all other legal rights and remedies available towards the User by ACW BV, the amount at that moment remaining in the E-Wallet will serve as (partial) payment of such obligation.
10.2. ACW BV cannot be held responsible towards the User or a third party for any loss incurred by the User due to imposed transaction limits or other recoveries.

11. Litigation

11.1. The User accepts and acknowledges that ACW BV cannot be held responsible for any dispute between the User and the Performer.
11.2. Claims or disputes arising from these General User Conditions E-Wallet must first be reported to ACW BV online support.

12. Warranties

12.1. The User guarantees that he is over 18 years old of at least the age of majority in his country of residence. The User also guarantees to have reached at least the legal age of use of the Platform.
12.2. The User guarantees that he will comply with all laws, regulations and regulations applicable to the use of the E-Wallet.
12.3. The User will not (attempt to) initiate, or take advantage of, fraud, prohibited transactions or money laundering, the violation of these General User Conditions E-Wallet or a violation of the law or be in violation of applicable laws and regulations.
12.4. The User is obliged to pay the taxes, fees and commissions that may arise from the use of the E-Wallet.

13. Exclusion of guarantees

13.1. ACW BV does not warrant that the operation of the E-Wallet, the operation of the servers and the Entertainment Webcam Services of the Performer will be permanent, uninterrupted, fast / punctual, secure or infallible.
13.2. To the fullest extent permitted by law, ACW BV excludes all warranties, conditions or other terms, legal or implicit, quality or speed / punctuality in relation to the use of the E-Wallet by the User,
13.3. ACW BV does not warrant that the use of the E-Wallet will always meet all User requirements or that the operation of the E-Wallet will be permanent, secure, virus free and infallible.

14. Violation of the General User Conditions E-Wallet

14.1. Without prejudice to the other means available to ACW BV, ACW BV has the right to immediately send the User a warning, to temporarily suspend or for an indefinite period the User's E-Wallet, to close the User's E-Wallet, to refuse to the User access to the use of the E-Wallet when:
a. the User does not respect the General User Conditions E-Wallet or the documents by integral part by reference; or
b. when it proves impossible for ACW BV to check the accuracy of the information provided by the User; or
c. ACW BV is of the opinion that the User is guilty of fraudulent activity, fraud, prohibited transactions or money laundering or is involved in, or in any way connected with, such activities; or
d. ACW BV believes that the User, by its actions, causes or may cause damage to ACW BV.

15. Limitation of liability of ACW BV

15.1. In no event shall ACW BV be liable for any direct or indirect (consequential) damages, including:
* any loss or falsification of data;
* any loss as a result of cybercrime;
* any loss of profit (suffered directly or indirectly);
* any loss of turnover;
* any loss of reputation;
* any loss of opportunity;
* any indirect, incidental, or other damages, regardless of whether the loss or damage is attributable to any changes made by ACW BV to the E-Wallet or due to temporary or permanent interruption of the E-Wallet, and regardless of whether it is due to negligence or any other cause attributable to ACW BV.
15.2. ACW BV's liability to the User - whatever the circumstances - is limited, in any event, to the aggregate of the amounts that the User has paid to the Performer through the E-Wallet in the six months preceding the legal act giving rise to the responsibility, the whole with a maximum of 150 €.

16. Compensation

16.1. The User agrees to indemnify and hold ACW BV harmless against any claim or claim whatsoever including reasonable attorney's fees from any third party that is attributable to or arising from the breach of this contract of use or documents by integral part by reference, a violation of the law or the regulation or an infringement of the rights of a third party by the User.
16.2. When the User has a right or a claim on the Performer or is in dispute with the latter following the use of the E-Wallet, the User has no right of recourse against ACW BV and the User guarantees ACW BV against any claim, seeking liability, damages, losses, costs and compensation, including legal costs, known or unknown, in connection with such a claim or such litigation.

17. Announcements and notifications

17.1. Statements, notices and other announcements to the User may be made by post, email, publications on the SNV Platform or by any other reasonable means.
17.2. All notifications to the User will be sent to the email address that he has indicated to ACW BV during the registration process.
17.3. The User can consult free of charge the transactions carried out with his E-Wallet. The User agrees that he will not receive a statement in paper form.

18. Policy rules

18.1. ACW BV reserves the right to introduce policy rules to supplement or amend the conditions and / or to clarify the applicable provisions. The policy rules are an integral part of these General User Conditions E-Wallet.
18.2. ACW BV can modify the policy rules. Important changes will be published on the SNV Platform.
18.3. Once these modifications have been published, the User may, within 14 days, inform ACW BV that he refuses to accept these changes. In that case the relationship between ACW BV and the User will end.
18.4. The policy rules to which it is referred, and which form part of these General User Conditions E-Wallet are: privacy policy, GDPR policy as included in the cookie policy and the Users Code of Conduct.

19. Termination of the relationship with ACW BV

19.1. The General User Conditions E-Wallet apply until the relationship between ACW BV and the User is terminated as described below.
19.2. If the User wishes to terminate the relationship with ACW BV, he can do so immediately and free of charge by closing his User Account as a result of which the E-Wallet will also be closed. The User has no right of refund of the remaining credits.
19.3. ACW BV may terminate the relationship with the User at any time without notice when:
a. the User has violated an essential provision of the General User Conditions E-Wallet or clearly shows, by the way he acts, that he does not intend or is unable to comply with the essential provisions of the General User Conditions E-Wallet; or
b. ACW BV is obligated by law for example, when the provision of the E-Wallet to the User is not or will not be legally authorized.
19.4. The termination of the relationship between ACW BV and the User does not affect the rights, obligations and responsibilities arising from the law which governed the relationship between the User and ACW BV.
19.5 The relationship between ACW BV and the User in respect of the E-Wallet is automatically terminated if the relationship between SNV and the User in respect of the use of the Platform is terminated.

20. Cancellation and refund

20.1. The E-Wallet is not an account but a virtual credit which cannot be refunded to the User unless  a request for refund is made by the user within 14 days after the first loading of his E-Wallet under the condition that such user has not yet spent any of his virtual credit yet.

21. Governing Law

21.1. The law of the Netherlands is applicable to the relationship between ACW BV and the User. Any dispute that may arise between the User and ACW BV, resulting from these General User Conditions E-Wallet or any other agreement or any other action in connection with these General User Conditions E-Wallet will be settled by the Court of The Hague, except to the extent that binding rules of jurisdiction shall apply.
21.2. In the event of contradiction, whatever it may be, between the English version and a version in another language of the present contract of use, the English version prevails.
21.3. The court in The Hague has exclusive jurisdiction in case of litigation.

22. Other

22.1. The User acknowledges that the rights and obligations arising from these General User Conditions E-Wallet and all other documents that apply by reference, may be freely and automatically transferred by ACW BV in the event of a merger, demerger or redemption or any other form of restructuring.
22.2. The titles of the different sections of these General User Conditions E-Wallet are purely indicative and do not necessarily indicate precisely the content of the articles to which they refer.
22.3. If ACW BV fails to act as a result of not complying by the User or by third parties of these General User Conditions E-Wallet, ACW BV does not automatically waive the right to act in the face of subsequent or similar violations.
22.4. If ACW BV does not exercise or enforce a legal right or remedy set forth in these General User Conditions E-Wallet (or to which ACW BV is entitled in accordance with applicable law), that choice shall not be considered to constitute a waiver of a right on the part of ACW BV. Nor can that choice be regarded as a waiver of a right to act in relation to subsequent or similar violations. ACW BV can and still has the right to exercise its rights or to implement the remedies.
22.5. The provisions of the articles bearing the titles: "7. Information and actions of the User", "12. Warranties", "15. Limitations of liability ", "17. Announcements and notifications", "21. Governing law" and "22. Other" and other provisions and charges thereunder continue to apply after the termination of the relationship between ACW BV and the User.
22.6. These General User Conditions E-Wallet together with the documents that form part thereof by reference and the policy rules followed govern the entire relationship between the User and ACW BV.

AGREEMENT BETWEEN ACW AND INDEPENDENT PERFORMER REGARDING THE PROVISION OF PAYMENT SERVICES (20-11-2024)

Agreement between ACW and Performer regarding the Provision of Payment Services

1. This document reflects the general terms and conditions applicable on the Payment Services provided by ACW to Performers.
2. At the instructions of Users, ACW will debit the Users E-Wallet for the discharge payment of Entertainment Webcam Services the Performer has provided to Users. Consequently, ACW will credit the Performer Payment Account. Before crediting the Performer Payment Account, ACW will deduct: (i) the Platform Fees due by the Performer and credit the General Platform Services Provider. (ii) the Payment Service Fee due by the Performer and credit ACW.
3. The Dutch Central Bank has confirmed on February 25, 2021 that under PSD2 the activities of ACW BV fall outside the scope of the Financial Supervision Act of the Netherlands (Wet op het Financieel Toezicht) on the basis of article 1:5a, paragraph 2, section K of this Act.

This Agreement describes the general terms & conditions that apply when you use the Payment Service (Billing) offered by ACW BV.
This Agreement constitutes a legally valid contract determining the relationship between you, as the Performer and ACW BV
Before you can make use of the Payment Services you need to carefully read and accept all the conditions and stipulations of this Agreement, including the documents and Policy Rules that are part of this Agreement.

1. General

1.1 This Agreement replaces all previous agreements between the Performer and a company of the AC Group.
1.2 In the case of questions about this Agreement the Performer can consult the FAQ page (Frequently Asked Questions) or contact ACW BV via the online contact form of ACW BV.
1.3 ACW BV has the right to make changes to this Agreement. ACW BV will notify the Performer of such changes by means of placing the new, amended Agreement on the SNV Platform. The changes take effect within 14 days after the placing of the new amended Agreement on the Platform.If the Performer is unable to agree with the changes this Agreement will terminate.
1.4 This Performer Agreement is drawn up in the English language. In the event of a conflict between the English version and a version in another language the English version will prevail.

2. Definitions

2.1 ACW BV:refers to registered to a limited liability company (BV) with the Chamber of Commerce under number 52306054 with its offices at , , , , (hereinafter: ACW BV).
2.2 AC Group: companies which are directly and indirectly held by AC Media Connect BV, AC Media Connect Holding BV.

2.3 AC Media Connect BV: a company registered in the commercial registry under number 68636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
2.4 : a company having its offices at , , , , , registered under number 12276
2.5 Affiliates: third parties with whom has concluded agreements to provide and offer marketing services through the Affiliate Program of ACW NV.
2.6 Entertainment Webcam Service: a service offered and sold by the Performer to the User.
2.7 Entertainment Webcam Service Fee: the fee the User pays to the Performer for the sale of the Entertainment Webcam Service by the Performer to the User.
2.8 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the User. The User&'s E-Wallet is stored in the ACW BV computer system. The E-Wallet is not a bank account but a virtual balance.
2.9 Financing Transaction: the transaction in which the User deposits credits into his/her virtual balance (E-Wallet).
2.10 General Platform Fees: the fee that the General Platform Services Provider charges to the Performer for the General Platform Service.
2.11 General Platform Services: the services provided to the Performer for the use of the SNV Platform in return for payment, which services are performed by the General Platform Services Provider whereby the General Platform Services Provider may use third parties (internal or external).

2.12 General Platform Services Agreement: the general terms & conditions that apply to the relationship between the Performer and the General Platform Services Provider in relation to the provision of the General Platform Services to the Performers.
2.13 Micro Company: an enterprise which qualifies under the definition of Micro Company for VAT purposes in your country of residence.
2.14 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days.
2.15 Payment Instruction: the authorisation the User gives ACW BV to deduct the payment from the virtual credit balance in the User's E-Wallet for the Entertainment Webcam Services purchased from the Performer; these credits are automatically and instantly credited to the Performer Payment Account.
2.16 Payment Service: a service provided by ACW BV to the Performer by crediting the Performer Payment Account, upon the debiting of a virtual credit balance held by the User (E-Wallet), for the discharge payment of Entertainment Webcam Services the Performer has sold to the User.
2.17 Payment Service Agreement: the agreement as concluded by ACW and the Performer on the basis of which ACW BV renders Payment Service to the Performer (this Agreement).
2.18 Payment Service Fee: the fee that ACW BV charges to the Performers for the Payment Service.
2.19 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Performer's Payment Account into the bank account of the Performer.
2.20 Performer: the party who offers and sells his Webcam Entertainment Services to the Users via the SNV Platform and either operates as an independent professional or as a micro company in his country of residence. Wherever the word ‘Performer’ is used this may also be read as ‘you’.
2.21 Performer Account: the Performer's personal registration on the SNV Platform containing the personal information of the Performer (Performer's Profile and the Performer's Name).
2.22 Performer Information: all the information you, as a Performer, put on the SNV Platform and/or on the Performer’s Account, including registration details, pictures, videos, feedback and all other communications.
2.23 Performer's Name: the name under which the Performer is registered. Also the name that, in combination with the personal password, gives access to the Performer's Account.
2.24 Performer Payment Account: the Performer's current account with ACW BV, to which – ACW BV credits the payments made and approved by Users for the purchase of the Webcam Entertainment Services provided by the Performer and to which ACW BV debits amounts owed to ACW BV and/or to the General Platform Services Provider by the Performer.
2.25 Performer's Profile: the full personal and physical description of the Performer.
2.26 Policy Rules: documents prepared by the AC Group and published on the SNV Platform containing mandatory or non-mandatory rules which apply to the relationship between the Performer and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
2.27 Reservation Requirement: the amount that ACW BV reserves temporarily in accordance with the General Platform Services Agreementto cover possible payment cancellations by Users.
2.28 SNV refers to , registered with the Chamber of Commerce under number 122760, with its offices at , , , , and to the companies and Partners affiliated with except for ACW NV and ACW BV.
2.29 SNV Platform: the technical platform exploited by SNV operating under various trade names owned by SNV (XLove, XLovecam, XXXLove, XLovegay) that enables the Service Provider to provide and sell Entertainment Webcam Services anonymously and enables the User to purchase Entertainment Webcam Services anonymously. Via a number of domain names and white labels one is redirected to this platform. The domain names or white labels are either owned by the AC Group or by Affiliates of the AC Group.

2.30 Third Party: any party except the Performer and ACW BV.
2.31 Transaction Fees: the costs associated with the Payment Transaction.
2.32 User: a person who purchases Entertainment Webcam Services from the Performer via a Website connected to the technical Platform of SNV and who uses the User Payment Service (E-Wallet) in order to make the discharge payment of the Entertainment Webcam Services the Performer has provided and sold to the User.
2.33 User Account: the User's personal registration on the SNV technical Platform.
2.34 User Payment Service: service offered by ACW BV to the User whereby the User can obtain – upon placing of funds by the User - a prepaid virtual credit on his name to make discharge payments to the Performers for his purchase of the Entertainment Webcam Servicesfrom the Performers registered on the SNV Platform. The Payment Service does not constitute an account but a Virtual Credit which cannot be refunded to the User.
2.35 Virtual Credit: a non-refundable virtual asset registered with ACW BV to the credit of the User upon placing of funds by the User which serves for the User to make discharge payments to the Performers for his purchase of the Entertainment Webcam Servicesfrom the Performers registered on the SNV Platform.
2.36 Website: a website linked to the technical Platform of SNV.
2.37 General Platform Services Provider: SNV and ACW NV together, jointly providing the General Platform Services.

3. Payment Services

3.1 ACW BV will debit the Users E-Wallet for the discharge payment of Entertainment Webcam Services the Performer has provided to Users. Consequently, ACW will credit the Performer Payment Account. On Payment day ACW BV effectuates the Payment Transaction retaining the Payment Service Fee and the General Platform Service Fee.
3.2 The Performer can only apply for registration of the Payment Services with ACW BV with his Performer Account on the SNV Platform as laid down in the General Platform Services Agreement the Performer has concluded with the General Platform Services Provider. It is not possible for a Performer to apply for the Payment Services if this Performer has not opened a Performer Account on the SNV Platform.
3.3 In principle the information provided by the Performer for opening his Performer Account is used for applying for the Payment Services and opening the Performer Payment Account albeit that ACW BV is entitled to ask any additional information from the Performer which is considered to be necessary by ACW BV in respect of the application of the Performer for the Payment Services.
3.4 The Performer is obliged to provide complete, up¬ to date and correct registration information and information in respect of his Performer Account and his Performer Payment Account and to update this information on a regular basis to keep it current and correct.
3.5 The Performer agrees that:
a. the sale of the Webcam Entertainment Services constitutes a transaction between the Performer and the User; ACW BV is not a party to this sale.
b. ACW BV is not responsible for and has no influence on the completion or the payment of the Entertainment Webcam Service Fee for the Entertainment Webcam Service Services purchased by the User from the Performer.
c. The Studio has to comply with the VAT legislation in his country of residence in respect of the sale of the Entertainment Webcam Services to the Users.
3.6. If a Financing Transaction is reversed for whatever reason (cancellation), ACW BV is entitled to recover the payment from the Performer by debiting the previously credited amount back from the Performer's Payment Account.
3.7 ACW BV has a Reservation Requirement of 5 percent of the amount of the Webcam Entertainment Services the User has purchased from the Performer. The Reservation Requirement is a temporary reserve (180 days) to cover potential payment cancellations by the User.
3.8 ACW BV can suspend a Payment Transaction if ACW BV, at its own discretion, suspects that the Payment Transaction: is based on a factual error, is fraudulent or is made using a fraudulent or invalid method of payment and/or is a possible case of money laundering.
3.9 ACW BV will notify the Performer about the suspension of any Payment Transaction.
3.10 ACW BV is entitled to deduct all payment obligations that ACW BV may accrue under this Agreement from the Performer's Payment Account, in addition to all other rights and legal means available to ACW BV pursuant to this Agreement.
3.11 ACW BV is not liable to the Performer or Third Parties for any loss suffered by the Performer as a result of imposed transaction limits, Reservation Requirements, payment cancellations or other refund demands.

4. Payment Services Fee

4.1 ACW BV renders the Payment Services to the Performer against a Payment Service Fee. ACW BV will deduct this Payment Service Fee from the discharge payments made by Users to Performers for the Webcam Entertainment Services provided by the Performer.
4.2 The amount of the Payment Transaction is 50% (or another percentage agreed otherwise) of the turnover of the Performer. The remaining amount is retained by ACW BV to cover the payment of the invoices due by the Performer for the Payment Services and to cover the payment of the invoices due by the Performer for the General Platform Services.

4.3 The Performer has the right to download at any time from his Performer Account the invoices which have been paid by retaining amounts from the Entertainment Webcam Service Fees as set out above.
4.4 Transaction Fees may apply depending on the chosen payment method as laid down in the Performer Account.

4.5 ACW BV is entitled to change the Payment Service Fee and/or the Transaction Fee the Performer is due to ACW BV. The changes take effect on the date specified in the notification of such change. If, in the 14 days after this change, the Performer notifies ACW BV that he/she does not accept the changes in question, question the Payment Service Agreement and the right to use the Payment Services will terminate immediately upon receipt of this notification.

5. Additional conditions Payment Service

5.1 The Performer agrees that:
a. the Performer’s Payment Account may not be a deposit account;
b. ACW BV is not required to pay the Performer interest on any balance in the Performer’s Payment Account.
5.2 The Performer agrees and acknowledges that ACW BV is not a party to and is not responsible for any dispute between the User and the Performer.
5.3 Any dispute with respect to the Payment Service must, in the first instance, be reported to the online support team of the AC Group.

6. General Platform Fee

6.1 There is no charge for registering as a Performer on the SNV Platform.
6.2 The General Platform Services Provider renders the General Platform Services to the Performer against an General Platform Fee.
6.3 Performer hereby instructs ACW BV to deduct this General Platform Fee from the discharge payment made by Users to Performers for the Webcam Entertainment Services.
6.4 The amount of the Payment Transaction is based on 50% (or another percentage agreed otherwise) of the turnover of the Performer. The remaining amount is retained by ACW BV to cover the payment of the invoices due by the Performer for the Payment Services and to cover the payment of the invoices due by the Performer for the General Platform Services.

6.5 The Performer has the right to download at any time from his Performer Account the invoices which have been paid by retaining amounts from the Entertainment Webcam Service Fees as set out above.
6.6 The General Platform Services Provider is entitled to change the General Platform Services Fee. The changes take effect on the date specified in the notification of such change. If, in the 14 days after this change, the Performer notifies the General Platform Services Provider that he/she does not accept the changes in question, this Agreement will terminate immediately upon receipt of this notification.
6.7 ACW BV will charge Dutch VAT on the Payment Services Fee on the basis of Dutch VAT legislation. Charging VAT on the Payment Services does not affect the amount of the Payment Transaction nor the VAT position of the Performer in his country of residence with respect to the Webcam Entertainment Services sold to the User.

7. No representation

7.1 ACW BV on the one hand and the Performer on the other are independent parties; each party acts only in its own name and on its own behalf.
7.2 It is not the purpose of this Payment Service Agreement to establish an agency, mandate ship, partnership, joint venture or any other form of collaboration, an employer/¬employee relationship or a franchisor/¬franchisee relationship. The Payment Service Agreement consequently does not create any of the above.

8. Guarantees

8.1 Each party declares and guarantees that he/she/it is legally competent and authorized to sign this Payment Service Agreement.
8.2 The Performer guarantees ACW BV that he/she is at least 18. If the legislation in the country of the Performer differs from this rule the Performer must be at least 21. For this purpose the Performer will supply a copy of a valid ID.
8.3 The Performer guarantees ACW BV that:
a. the Performer will comply with all the laws, regulations and bylaws that apply to the Performer’s use of the Payment Service;
b. the Performer will comply with (the rules resulting) from the Payment Services Agreement;
c. the Performer will comply with the national legislation of the country in which the Performer is located;
d. the Performer will not attempt to initiate or receive a Payment Transaction that is illegal or fraudulent or that conflicts with the applicable legislation and regulations;
e. the Performer will pay all taxes, levies and commissions which will be due for the Performer in respect of the use of the Payment Services and/or the SNV Platform and/or the use of the General Platform Services and/or the provision of the Entertainment Webcam Services to the User.
8.4 The Performer indemnifies and/or shall be liable for any damage sustained by ACW BV as a result of non-compliance with the stipulations of section 8.3 of the present article. The Performer cannot exculpate itself towards ACW BV by stating that the damage arose as a result of a violation by the Performer. The Performer shall be liable for its or its Performer's actions at all times.
8.5 ACW BV guarantees the Performer that the Payment Service will be provided with reasonable care and professionalism.
8.6 ACW BV does not guarantee that the Payment Service will meet all of the Performer’s requirements or that the Payment Service will function uninterruptedly, be virus-¬free, safe or error-¬free.

9. Announcements and notification

9.1 Declarations, notifications and other announcements from ACW BV to the Performer can be made by post, e¬mail, via publications on the SNV Platform or by any other reasonable method.
9.2 The Performer agrees that ACW BV can send the Performer electronic messages that relate to the Performer’s use of the Payment Service or any other matter.

10. Information and actions on the part of the Performer

10.1 The Performer is solely responsible and liable for the information he provides in order to make use of the Payment Services. The Performer is obliged to comply with all the applicable national, European and international regulations relating to the activities and Services offered on the SNV Platform.
10.2 This information from and any actions and/or Services by the Performer cannot:
a. be inaccurate, incorrect or misleading;
b. be insulting, threatening, damaging, slanderous;
c. infringe copyright, privacy rights or other rights;
d. violate the law and/or any other regulation;
e. contravene public order and / or morality;
f. be obscene, indecent or contain child pornography;
g. incur a liability for ACW BV and/or cause (in whole or in part) that ACW BV cannot operate the Payment Services;
h. cause the operation of the Payment Services by ACW BV to be broken, damaged or less efficiently rendered, or have the effect that the provision of the Payment Services is affected in such a way that its effectiveness or functionality is affected in any way.

11. Fraud, money laundering and terrorism financing

11.1 Without prejudice to any other legal remedy, ACW BV can suspend or terminate the Performer's Payment Account, if actions on the part of the Performer cause ACW BV to reasonably suspect or give the impression that there is any form of involvement or association with fraudulent activities (fraud and terrorism financing), prohibited transactions or money laundering, the violation of this Agreement or a violation of the law.
11.2 If the Performer commits fraud, is involved in prohibited transactions or money laundering or terrorism financing, or deliberately or as a result of gross negligence fails to comply with the stipulations of this Agreement or the law, the Performer is liable for all loss suffered in relation to the unlawful transactions.
11.3 The Performer acknowledges that ACW BV may block a transaction, a payment order or any use of the Payment Services when ACW BV reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law or terrorism financing. When ACW BV blocks a transaction or payment order, the Performer is informed unless ACW BV is legally prevented from doing so.

11.4 In the event of suspected fraud, prohibited transactions, terrorism financing or money laundering, or not complying with this Agreement, ACW BV may as a result declare the transaction to the relevant authorities without informing the Performer.

12. Violation of this Agreement

12.1 Without prejudice to any other means available to ACW BV, ACW BV has the right to send the Performer an immediate warning, suspend or terminate the Performer’s Payment Account temporarily or indefinitely and refuse to provide the Payment Services to the Performer if:
a. the Performer violates this Agreement, the General Platform Services Agreement or the documents that form an integral part of this Agreement and/or the General Platform Services Agreement for reference purposes;
b. it proves impossible for ACW BV to verify the correctness of the information provided by the Performer; or
c. ACW BV suspects that the Performer is engaged in, will be engaged in or is in any way involved or associated with fraudulent activities, terrorism financing, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law;
d. ACW BV feels that by his/her actions the Performer will or may cause damage to ACW BV.

13. Limitation of liability ACW BV

13.1 ACW BV can never be held liable for any direct or indirect damage or (consequential) loss, including but not limited to :
any loss or falsification of data;
loss of profits (suffered directly or indirectly);
loss of turnover;
loss of goodwill or reputation;
loss of opportunity;
or for indirect, incidental, additional or any other damage, irrespective of whether the loss or damage is attributable to any change ACW BV has made to the operation of the Payment Service, or due to a permanent or temporary interruption in the Payment Service, and irrespective of any negligence or other cause.
13.2 ACW BV's liability to the Performer – irrespective of the circumstances – is in any case limited to the total of the amounts the Performer has received from ACW BV in the 6 months preceding the legal action that gives rise to the liability, with a maximum of €100.

14. Account not Assignable

14.1 The Performer Account is non assignable, shall be strictly personal and must not be transferred to or used by any third party.
14.2 Creating a Performer Account for a third party shall be prohibited.

15. Indemnity

15.1 The Performer will compensate ACW BV and protect ACW BV against any entitlement or claim whatsoever including reasonable solicitors’ fees on the part of a third party and that is attributable to or arises from a violation of this Agreement or the documents that form part of the Agreement for reference purposes, a violation of any law or regulation whatsoever or the infringement of the rights of a third party by the Performer.
15.2 If the Performer has an entitlement or claim against or a dispute with a User as a result of the use of the operation of the Payment Services, the Performer indemnifies ACW BV against any claims, liability, damage, loss, costs and fees, including legal fees, known or unknown, that are associated with such an entitlement, claim or dispute.

16. Termination of relationship with ACW BV

16.1 This Agreement will remain in place until such time as it is cancelled by the Performer or by ACW BV, as outlined below. If this Agreement is cancelled this means that the Performer Payment Account will be closed by ACW BV.
16.2 If the Performer wishes to terminate this Agreement with ACW BV, the Performer can do so at any time and free of charge by closing the Performer’s Account as a result of which the provision of the Payment Services by ACW BV to the Performer under this Agreement will also terminate.
16.3 ACW BV can terminate this Agreement at any time without prior notice if:
a. the Performer has violated an essential stipulation of this Agreement or has made it clear by his/her actions that he/she does not intend to comply or is not capable of complying with the essential stipulations of this Agreement; or
b. ACW BV is legally obliged to do so.
16.4 The termination of this Agreement does not affect the legal rights, obligations and responsibilities the Performer and ACW BV have used, that have applied to the relationship between the Performer and ACW BV, or that arose in the period that this Agreement was in effect or for which it is stipulated that they remain valid for an indefinite period.
16.5 Upon termination of this Agreement or any other termination of the use of the Payment Service by the Performer the Performer remains responsible for all cancellations and recovery costs.

17. Applicable law

17.1 Dutch law applies to this Agreement. Any disputes that arise or may arise between the Performer and ACW BV as a result of this Agreement or subsequent agreements or other actions in relation to this Agreement will be settled by the competent courts in the Netherlands.
17.2 This Agreement is drawn up in the English language. In the event of a conflict between the English version of this Agreement and a version in another language, the English version will prevail.

18. Other

18.1 The Payment Service referred to in this Agreement is supplied by ACW BV.
18.2 The Performer agrees that ACW BV can freely and by operation of law transfer the rights and obligations arising from this Agreement and from all the documents that apply for reference purposes in the event of a merger, division, takeover or other restructuring.
18.3 The titles of the various sections of this Performer’s Agreement are indicative only and do not necessarily give an exact indication of the content of the articles to which they refer.
18.4 If ACW BV fails to act in respect of a violation of this Agreement by the Performer or by others ACW BV does not automatically waive the right to act in respect of later or similar violations.
18.5 If ACW BV does not exercise or enforce a legal right or legal remedy referred to in this Agreement (or to which ACW BV is entitled in accordance with the applicable law) this cannot be considered a waiver of the rights of ACW BV. Neither can it be considered a waiver of the right to act in respect of later or similar violations. ACW BV can and may always use its rights or legal remedies.
18.6 The provisions in the following articles: ‘9. Announcements and notification’, ‘10. Information and actions on the part of the Performer’, ‘13. Limitation of liability ACW BV’, ‘14. Indemnity’, , ‘16. Applicable law’ and ‘17. Other’ and any other provision insofar as applicable continue to exist after the termination or expiry of this Agreement.
18.7 This Agreement, accompanied by the documents and Policy Rules included for reference purposes, constitutes the entire agreement between the Performer and ACW BV.

AGREEMENT BETWEEN SNV AND ACW NV AS THE ONE PARTY AND THE INDEPENDENT PERFORMER AS THE OTHER PARTY REGARDING THE PROVISION OF GENERAL PLATFORM SERVICES BY SNV AND ACW NV TO THE INDEPENDENT PERFORMER (GENERAL PLATFORM SERVICES AGREEMENT) 22-11-2024

If you are a provider of Entertainment Webcam Services on this Platform and if you use the ‘Payment Services (billing) provided by AC Webconnecting BV (ACW BV) and/or General Platform services’ provided by (hereinafter: SNV NV) and (hereinafter: ACW NV) please consult this Agreement.

This Agreement describes the general terms & conditions that apply when you use the General Platform Services offered by SNV and ACW NV (jointly referred to as the General Platform Services Provider).
This Agreement constitutes a legally valid contract determining the relationship between you, as the Performer, and the General Platform Services Provider.
Before you can offer and sell your services on the Platform you need to carefully read and accept all the conditions and stipulations of this Agreement, including the documents and Policy Rules that are part of this Agreement.

1. General

1.1 This Agreement replaces all previous agreements between the Performer and a company of the AC Group.
1.2 In the case of questions about this Agreement the Performer can consult the FAQ page (Frequently Asked Questions) or contact the General Platform Services Provider via the online contact form of the General Platform Services Provider.
1.3 The General Platform Services Provider has the right to make changes to this Agreement. The General Platform Services Provider will notify the Performer of such changes by means of placing the new, amended Agreement on the Platform. The changes take effect within 14 days after the placing of the new amended Agreement on the Platform. If the Performer is unable to agree with the changes the Agreement will terminate.
1.4 By signing this Agreement the Performer accepts that the General Platform Services Provider can use third parties (internal or external) to provide the General Platform Services.

2. Definitions

2.1 ACW BV: refers to registered with the Chamber of Commerce under number 52306054 with its offices at , , , , .
2.2 AC Group: companies which are directly and indirectly held by AC Media Connect BV.
2.3 AC Media Connect BV: a company registered in the commercial registry under number 6863636628, having its offices at Beursplein 37, 3011 AA, Rotterdam.
2.4 : a company having its offices at , , , , , registered under number 12276
2.5 Affiliates: third parties with whom has concluded agreements to provide and offer marketing services through the Affiliate Program of ACW NV.
2.6 Entertainment Webcam Service: a service offered and sold by the Performer to the User.
2.7 Entertainment Webcam Service Fee: the fee the User pays to the Performer for the sale of the Entertainment Webcam Service by the Performer to the User.
2.8 E-Wallet: virtual credit balance registered by ACW BV upon receipt of funds from the User. The User's E-Wallet is stored in the ACW BV computer system. The E-Wallet is not an account but a virtual balance.
2.9 Financing Transaction: the transaction in which the User deposits credits into his/her virtual balance (E-Wallet).
2.10 General Platform Fees: the fees charged to the Performer for the General Platform Service.
2.11 General Platform Services: the services provided to the Performer for the use of the SNV Platform in return for payment, which services are performed by the General Platform Services Provider whereby the General Platform Services Provider may use third parties (internal or external).

2.12 General Platform Services Agreement: the general terms & conditions that apply to the relationship between the Performer and the General Platform Services Provider in relation to the provision of the General Platform Services to the Performers (this Agreement).
2.13 Micro Company: an enterprise which qualifies under the definition of Micro Company for VAT purposes in your country of residence.
2.14 Payment Day: the 1st or 16th day of each calendar month. If this day falls on a Saturday, Sunday or public holiday, the Payment Day will be postponed to the next following days.
2.15 Payment Instruction: the authorization the User gives ACW BV to deduct the payment from the virtual credit balance in the User's E-Wallet for the Entertainment Webcam Services purchased from the Performer; these credits are automatically and instantly credited to the Performer Payment Account.
2.16 Payment Service: a service provided by ACW BV to the Performer by crediting the Performer Payment Account, upon the deduction of a virtual credit balance held by the User (E-Wallet), for the discharge payment of Entertainment Webcam Services the Performer has sold to the User.
2.17 Payment Service Agreement: the agreement as concluded by ACW BV and the Performer on the basis of which ACW BV renders Payment Service to the Performer.
2.18 Payment Service Fee: the fee that ACW BV charges to the Performers for the Payment Service.
2.19 Payment Transaction: the transaction in which ACW BV transfers the credits held in the Performer's Payment Account into the bank account of the Performer.
2.20 Performer: the party who offers and sells his Webcam Entertainment Services to the Users via the SNV Platform and either operates as an independent professional or as a micro company in his country of residence. Wherever the word ‘Performer’ is used this may also be read as ‘you’.
2.21 Performer Account: the Performer's personal registration on the SNV Platform containing the personal information of the Performer (Performer's Profile and the Performer's Name).
2.22 Performer Information: all the information you, as a Performer, put on the SNV Platform and/or on the Performer’s Account, including registration details, pictures, videos, feedback and all other communications.
2.23 Performer's Name: the name under which the Performer is registered. Also the name that, in combination with the personal password, gives access to the Performer's Account.
2.24 Performer Payment Account: the Performer's current account with ACW BV, to which ACW BV credits payments made by Users for the purchase of the Webcam Entertainment Services provided by the Performer and to which ACW BV debits amounts owed to ACW BV and/or to the General Platform Services Provider by the Performer.
2.25 Performer's Profile: the full personal and physical description of the Performer.
2.26 Policy Rules: documents prepared by the AC Group and published on the SNV Platform containing mandatory or non-mandatory rules which apply to the relationship between the Performer and any member of the AC Group as a result of any agreement concluded between the two including but not limited to Privacy/ GDPR rules, Code of Conduct, KYC rules and AML rules.
2.27 Reservation Requirement: the amount that ACW BV reserves temporarily in accordance with the General Platform Services Agreement to cover possible payment cancellations by Users.
2.28 SNV refers to , registered with the Chamber of Commerce under number 122760, with its offices at , , , , and to the companies and Partners affiliated with except for ACW NV and ACW BV.
2.29 SNV Platform: the technical platform exploited by SNV operating under various trade names owned by SNV (XLove, XLovecam, XXXLove, XLovegay) that enables the Service Provider to provide and sell Entertainment Webcam Services anonymously and enables the User to purchase Entertainment Webcam Services anonymously. Via a number of domain names and white labels one is redirected to this platform. The domain names or white labels are either owned by the AC Group or by Affiliates of the AC Group.
2.30 Third Party: any party except the Performer and the General Platform Services Provider.
2.31 Transaction Fees: the costs associated with the Payment Transaction.
2.32 User: a person who purchases Entertainment Webcam Services from the Performer via a Website connected to the technical Platform of SNV and who may or may not use the User Payment Service (E-Wallet) in order to make the discharge payment of the Entertainment Webcam Services the Performer has provided and sold to the User.
2.33 User Account: the User's personal registration on the SNV technical Platform.
2.34 User Payment Service: service offered by ACW BV to the User whereby the User can obtain – upon placing of funds by the User - a prepaid virtual credit on his name to make discharge payments to the Performers for his purchase of the Entertainment Webcam Servicesfrom the Performers registered on the SNV Platform. The Payment Service does not constitute an account but a Virtual Credit which cannot be refunded to the User.
2.35 Virtual Credit: a non-refundable virtual asset registered with ACW BV to the credit of the User upon placing of funds by the User which serves for the User to make discharge payments to the Performers for his purchase of the Entertainment Webcam Services from the Performers registered on the SNV Platform.
2.36 Website: a website linked to the technical Platform of SNV.
2.37 General Platform Services Provider: SNV and ACW NV together, jointly providing the General Platform Services.

3. Conditions Performer

3.1 The Performer must be a person who is legally competent and authorized to sign binding agreements and of majority age in his country of residence. For this purpose the Performer will supply a copy of a valid ID of the Performer together with his photograph.
3.2 The Performer cannot be a person whose Performer’s Account has been temporarily or permanently suspended for legal reason.
3.3. The Performer Account is not transferable, in any form whatsoever.
3.4 The Performer is obliged to make a Performer Account by completing and sending the applicable on-line registration form and upload all forms as requested during the registration process.
3.5 The moment SNV has received and approved the documents, SNV shall send the Performer an e-mail to confirm the registration, a link and a password to access the Performer Account.
3.6 After approval the Performer will have access to the countersigned Performer Agreement on his Performer Account and will be able to offer and sell Webcam Entertainment Services (Effective Date).
3.7 The Performer shall be under the obligation to supply current, correct, complete and truthful data in respect of himself. The Performer shall furthermore be under the obligation to immediately inform SNV of any changes in said data (such as Address, Banking Information, etc.).
3.8 There is no charge for registering as a Performer.
3.9 In the event of non-compliance with this article the General Platform Services Provider shall be entitled to dissolve the Performer Agreement with immediate effect or to suspend the Performer Agreement for an (in)definite period of time.
3.10 The Performer Account is non assignable, shall be strictly personal and must not be transferred to or used by any third party.
3.11 Creating a Performer Account for a third party shall be prohibited.

4. Password and Performer’s Name

4.1 The Performer is responsible for all actions (including but not limited to safeguarding the secrecy) involving the Performer’s Name and his password.
4.2 The Performer must observe all the appropriate security measures to protect his password. The Performer is not allowed to reveal such password to Third Parties.
4.3 Neither is the Performer allowed to permit Third Parties to use the Performer’s Name and his password either directly or indirectly.
4.4 The password and Performer’s Name given to the Performer is for that person ONLY.
4.5 The Performer indemnifies and holds harmless the General Platform Services Provider from any loss of his password and/or Performer’s Name, including but not limited to; actual, total, capital or consequential loss, for reason of the Performer not safeguarding the secrecy of the password to their account. In this case, the Performer shall be liable for the costs incurred and the damage sustained by the General Platform Services Provider. The General Platform Services Provider shall never be liable to the Performer for any damage resulting from loss, theft, publication or misuse of the password of the Performer.
4.6 In the event there is any suspicion that the password and/or the Performer’s Name of the Performer are misused, the Performer shall immediately notify SNV thereof.

5. The SNV Platform is a technical platform only

5.1 SNV acts exclusively as a technical platform that enables the Performer to provide and sell Entertainment Webcam Services anonymously and enables the User to purchase Entertainment Webcam Services anonymously.
5.2 SNV is in no way involved in the Entertainment Webcam Services provided and sold by the Performer. SNV only monitors if any forbidden activities take place when the Performer is selling its Entertainment Webcam Services to the User.
5.3 SNV has no control over the quality of the Entertainment Webcam Services offered and sold by the Performer.

5.4 The General Platform Services Provider does not guarantee the Performer that the User will pay for the Entertainment Webcam Services purchased by the User from the Performer.
5.5 The provision and sale of the Entertainment Webcam Services by the Performer to the Users and the purchase of the Entertainment Webcam Services by the Users only constitute an agreement between the Performer and the Users.The General Platform Services Provider is not a party to this sale.
5.6 The Performer agrees and acknowledges that the General Platform Services Provider is not a party to this sale and is not responsible for any dispute between the User and the Performer.

6. No representation

6.1 The General Platform Services Provider on the one hand and the Performer on the other are independent parties; each party acts only in its own name and on its own behalf.
6.2 It is not the purpose of this Agreement to establish an agency, mandate ship, partnership, joint venture or any other form of collaboration, an employer/¬employee relationship or a franchisor/¬franchisee relationship. The Agreement consequently does not create any of the above.

7. Provision of Entertainment Webcam Services

7.1 The Performer is offering and selling the Entertainment Webcam Services to its customers which also means that the Performer has to comply with the applicable VAT rules in this respect as following from the decision of the European Court of Justice (ECLI:EU:C:2019:388).
7.2 The General Platform Services Provider does not determine the price of the offered Entertainment Webcam Services.
7.3 Only a registered Performer can offer and sell his Entertainment Webcam Services on the Platform.
7.4 The Performer is responsible for the choice of classification under which the Entertainment Webcam Services are offered.
7.5 Actions and transactions are not approved and/or validated by the General Platform Services Provider. The Performer is personally responsible for the legality of his/her actions and offered Entertainment Webcam Services.
7.6 You are supplying the Entertainment Webcam Services to the Users, who are your customers. SNV is only a Platform and supplies you General Platform Services together with ACW NV.

7.7 By selling your Entertainment Webcam Services via the Platform you are considered to be an entrepreneur. Depending on the applicable rules of your country of residence, you may or may not be obliged to charge VAT over your Entertainment Webcam Services rendered to the Users. We advise you to consult your local accountant to inform yourself about your particular VAT status in this respect. If your Entertainment Webcam Services are subject to VAT, you are personally responsible for your VAT declarations in this respect.

8. General Platform Fee

8.1 There is no charge for registering as a Performer on the Platform.
8.2 The General Platform Services Provider renders the General Platform Services to the Performer against an General Platform Fee which amount is withheld from the Payment Transaction. The amount of the Payment Transaction is based on 50% (or another percentage agreed otherwise) of the turnover of the Performer. The remaining amount is retained by ACW BV to cover the payment of the invoices due by the Performer for the Payment Services and to cover the payment of the invoices due by the Performer for the General Platform Services.

8.3 The Performer has the right to download at any time from his Performer Account the invoices which have been paid by retaining amounts from the Entertainment Webcam Service Fees as set out above.
8.4 The General Platform Services Provider is entitled to change the General Platform Services Fee. The changes take effect on the date specified in the notification of such change. If, in the 14 days after this change, the Performer notifies the General Platform Services Provider that he/she does not accept the changes in question, this Agreement will terminate immediately upon receipt of this notification.

9. Guarantees

9.1 Each party declares and guarantees that he/she/it is legally competent and authorized to sign this Agreement.
9.2 The Performer guarantees that he/she is at least 18. If the legislation in the country of the Performer differs from this rule the Performer must be at least 21. For this purpose the Performer will supply a copy of a valid ID.
9.3 The Performer guarantees the General Platform Services Provider
that
a. the Performer will comply with:
• all the laws, regulations and bylaws that apply to the provision and sale/performance of its/his/her Entertainment Webcam Services;
• all the laws, regulations and bylaws related to the Performer’s use of the General Platform Services;
• (the rules resulting from) the General Platform Services Agreement.;
• the national legislation of the country in which the Performer is located.
b. the Performer will not attempt to initiate or receive a Payment Transaction that is illegal or fraudulent or that conflicts with the applicable legislation and regulations;
c. the Performer will pay all taxes, levies and commissions which will be due for the Performer in respect of the use of the Payment Services and/or the SNV Platform and/or the use of the General Platform Services and/or the provision of the Entertainment Webcam Services to the User.
9.4 The Performer indemnifies and/or shall be liable for any damage sustained by
the General Platform Services Provider as a result of non-compliance with the stipulations of section 9.3 of the present article. The Performer cannot exculpate itself towards by stating that the damage arose as a result of a violation by the Performer. The Performer shall be liable for its or its Performer's actions at all times.
9.5 The General Platform Services Provider guarantees the Performer that the General Platform Services will be provided with reasonable care and professionalism.
9.6 The General Platform Services Provider does not guarantee that the General Platform Services will meet all of the Performer’s requirements and will function uninterruptedly, be virus-free, safe or error-free.

10. Announcements and notification

10.1 Declarations, notifications and other announcements from the General Platform Services Provider
to the Performer can be made by post, e¬mail, via publications on the SNV Platform or by any other reasonable method.
10.2 The Performer agrees that the General Platform Services Provider can send the Performer electronic messages that relate to the Performer’s use of the General Platform Service or any other matter.

12. Information and actions on the part of the Performer

12.1 The Performer – and not the General Platform Services Provider - is responsible and liable for the information placed in the Performer Account as well as for the Performer's Profile and the Performer’s Name.
12.2 The information as mentioned in article 12.1 and any actions on the part of the Performer and/or the Performer cannot:
a. be incorrect, inaccurate or misleading;
b. be insulting, threatening, damaging or defamatory;
c. infringe copyrights, privacy or other rights;
d. break the law or violate any other regulations;
e. breach public order and/or public morals;
f. be obscene or inappropriate or contain child pornography, contain children, child sexual abuse material, age-play, incest, rape or non-consensual sex, hypnosis, intoxication, sexual assault, extreme violence, non-consensual pain, blood, cutting, erotic asphyxiation, torture, necrophilia, sadomasochistic abuse, hardcore bondage, extreme sting, genital mutilation, bestiality, urine or water sports, scat or excrement-related material, enema play, vomiting, menstrual bleeding, or any other matter that is illegal;
g. promote violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
h. promote or depict rearms (excluding obvious toys), weapons (excluding obvious toys), or any goods whose sale, possession, or use is subject to prohibitions or restrictions;
i. Promote or depict alcohol or drugs or drug paraphernalia;
j. create liability for the General Platform Services Provider or cause the (full or partial) loss of its services;
k. cause the SNV technical platform to suffer interruptions or damage, function less efficiently or be influenced in such a way that its effectiveness or functionality is in any way diminished.
12.3 The Performer gives the General Platform Services Provider a non-exclusive, worldwide, uninterrupted, irrevocable, royalty-free and transferable (via several third parties) license to exercise the copyrights, trademarks, publicity and database rights with respect to the Information (always including pictures, videos and online images) the Performer has placed on known and as of yet unknown media, to the extent that this is necessary to provide its General Platform Service to the Performer.
12.5 Any claim that a Performer may have, by a right in law or statute, by the Performer's failure of execution under this Performer Agreement, shall be safeguarded against the General Platform Services Provider and the Performer shall indemnify against all costs of such claims.
12.6 The Performer is not allowed to provide any personal information (including name, address, telephone number, e-mail address, social media accounts, etc.) of the Performers to Third Parties or to attempt to obtain such information from Third Parties in any way.

13. Fraud, money laundering and terrorism financing

13.1 Without prejudice to any other legal remedy, the General Platform Services Provider
can suspend or terminate the Performer's Account if actions on the part of the Performer cause the General Platform Services Provider to reasonably suspect or give the impression that there is any form of involvement or association with fraudulent activities (fraud, money laundering and terrorism financing) on the SNV technical platform.
13.2 If the Performer commit(s) fraud or deliberately or as a result of gross negligence fails to comply with the stipulations of the Performer Agreement with respect to the Performer's Account, the Performer is liable for all loss suffered in relation to the unlawful transactions.
13.3. The Performer acknowledges that the General Platform Services Provider may block the use of the Performer of the Platform when the General Platform Services Provider reasonably suspects a case of fraud, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law. When the General Platform Services Provider blocks the use of the Platform, the Performer is informed unless the General Platform Services Provider is legally prevented from doing so.

13.4. In the event of suspected fraud, prohibited transactions or money laundering, or not complying with this Agreement, the General Platform Services Provider may as a result declare the transaction to the relevant authorities without informing the Performer.

14. Violation of this Agreement

14.1 The General Platform Services Provider has the right to send the Performer an immediate warning, suspend or terminate the Performer and/or Performer's Account temporarily or indefinitely and refuse to provide services to the Performer if:
a. the Performer and/or the Performer violate(s) this Agreement or the documents that form an integral part of this Agreement.
b. it proves impossible for SNV to verify the correctness of the information provided by the Performer.
c. the General Platform Services Provider suspects that the Performer is engaged in, will be engaged in or is in any way involved or associated with fraudulent activities fraudulent activities, prohibited transactions or money laundering, the violation of this Agreement or a violation of the law;
d. the General Platform Services Provider feels that by his/her actions the Performer will or may cause damage to the General Platform Services Provider.

15. Limitation of liability of the the General Platform Services Provider

15.1 The General Platform Services Provider can never be held liable for any direct or indirect damage or (consequential) loss, including but not limited to: any loss or falsification of data; loss of profits (suffered directly or indirectly);loss of turnover; loss of goodwill or reputation; loss of opportunity;
or for indirect, incidental, additional or any other damage, irrespective of whether the loss or damage is attributable to any change SNV has made to the SNV Platform, or due to a permanent or temporary interruption in the SNV Platform, and irrespective of any negligence or other cause.
15.2 The General Platform Services Provider’s liability to the Performer – irrespective of the circumstances – is in any case limited to the total of the amounts the Performer has received as Entertainment Webcam Fees transferred by ACW BV to the Performer in the 3 months preceding the legal action that gives rise to the liability, with a maximum of €100.

16. Indemnity

16.1 The Performer will compensate the General Platform Services Provider and protect the General Platform Services Provider against any entitlement or claim whatsoever including reasonable solicitors’ fees on the part of a third party and that is attributable to or arises from a violation of this Agreement or the documents that form part of the Agreement for reference purposes, a violation of any law or regulation whatsoever or the infringement of the rights of a third party by the Performer.
16.2 If the Performer has an entitlement or claim against or a dispute with a User as a result of the use of the Platform, the Performer indemnifies the the General Platform Services Provider against any claims, liability, damage, loss, costs and fees, including legal fees, known or unknown, that are associated with such an entitlement, claim or dispute.

17. Announcements and notification

17.1 Declarations, notifications and other announcements from the General Platform Services Provider to the Performer can be made by post, e¬mail, via publications on the Platform or by any other reasonable method.
17.2 All announcements intended for the Performer will in principle be sent to the e¬mail address the Performer provided to SNV upon Registration.

18. Termination of relationship with the General Platform Services Provider

18.1 The Agreement will remain in place until such time as it is canceled by the Performer or by the General Platform Services Provider, as outlined below.
18.2 If the Performer wishes to terminate this Agreement with the General Platform Services Provider the Performer can do so at any time and free of charge by closing the Performer’s Account.
18.3 The General Platform Services Provider can terminate the Agreement with the Performer at any time without prior notice if:
a. the Performer has violated an essential stipulation of the Agreement or has made it clear by his/her actions that he/she does not intend to comply or is not capable of complying with the essential stipulations of the Agreement; or
b. the General Platform Services Provider is legally obliged to do so.
18.4 The termination of this Agreement does not affect the legal rights, obligations and responsibilities the Performer and the General Platform Services Provider have used, that have applied to the relationship between the Performer and the General Platform Services Provider, or that arose in the period that the Agreement was in effect or for which it is stipulated that they remain valid for an indefinite period.
18.5 Upon termination of this Agreement or any other termination of the use of the General Platform Service by the Performer the Performer remains responsible for all cancellations and recovery costs.

19. Applicable law

19.1 Curaçao law applies to this Agreement. Any disputes that arise or may arise between the Performer and the General Platform Services Provider as a result of this Agreement or subsequent agreements or other actions in relation to this Agreement will be settled by the competent courts in Curacao.
19.2 This Agreement is drawn up in the English language. In the event of a conflict between the English version of this Agreement and a version in another language, the English version will prevail.

20. Other

20.1 The General Platform Services referred to in this Agreement are supplied by
the General Platform Services Provider or by a third party (internal or external) under a contract in this respect with the General Platform Services Provider.
20.2 The Performer agrees that the General Platform Services Provider can freely and by operation of law transfer the rights and obligations arising from this Agreement and from all the documents that apply for reference purposes in the event of a merger, division, takeover or other restructuring.
20.3 The titles of the various sections of this Agreement are indicative only and do not necessarily give an exact indication of the content of the articles to which they refer.
20.4 If the General Platform Services Provider fails to act in respect of a violation of this Agreement by the Performer or by others the General Platform Services Provider does not automatically waive the right to act in respect of later or similar violations.
20.5 If the General Platform Services Provider does not exercise or enforce a legal right or legal remedy referred to in this Agreement (or to which the General Platform Services Provider is entitled in accordance with the applicable law) this cannot be considered a waiver of the rights of the General Platform Services Provider. Neither can it be considered a waiver of the right to act in respect of later or similar violations. The General Platform Services Provider can and may always use its rights or legal remedies.
20.6 The provisions in the following articles: ‘10. Announcements and notification’, ‘12. Information and actions on the part of the Performer’, ‘15. Limitation of liability of
the General Platform Services Provider, ‘16. Indemnity’, ‘19. Applicable law’ and ‘ 20. Other’ and any other provision insofar as applicable continue to exist after the termination or expiry of this Agreement.
20.7 This Agreement, accompanied by the documents and Policy Rules included for reference purposes, constitutes the entire agreement between the Performer and the General Platform Services Provider.

La Declaración de Confidencialidad del Usuario

25 de mayo de 2018 - actualizada el 21 de noviembre de 2019

La protección de datos es particularmente prioritaria en nuestra empresa. En cuanto al procesamiento de datos, cumplimos estrictamente con los requisitos de la legislación de protección de datos aplicable, incluido el Reglamento General de Protección de Datos de la UE (GDPR). Lo significa que:

• limitamos nuestra colecta de datos personales** solamente a los datos personales necesarios para fines legítimos;
• especificamos claramente nuestros objetivos antes de procesar los datos personales, en conformidad con la presente Declaración de Confidencialidad.
• en primer lugar solicitamos el permiso explícito para tratar tus datos personales en los casos en que se requiera tu autorización;
• tomamos las medidas de seguridad apropiadas para proteger tus datos personales y exigimos lo mismo a las partes que tratan tus datos personales en nuestro nombre;
• respetamos tu derecho a consultar, corregir o eliminar los datos personales que nosotros poseemos.

es la entidad responsable del procesamiento de todos los datos. En la presente Declaración de confidencialidad, nosotros explicamos cuales son los datos personales que colectamos y para qué fines. Te recomendamos que lo leas atentamente.

Inscripción

Algunas funcionalidades relacionadas con su uso de la plataforma requieren un registro previamente. Deberás proporcionar información sobre ti y elegir un nombre de usuario y una contraseña para la cuenta que vamos a crear para ti.
Para este fin, utilizamos tu nombre, dirección, número de teléfono, dirección de facturación, dirección de correo electrónico, detalles de pago y nombre de usuario. Necesitamos estos datos debido a tu uso de la Plataforma. Nosotros almacenamos esta información hasta que cierres tu cuenta.
Conservamos esta información para que no tengas que volver a ingresarla cada vez que visitas nuestra Plataforma, y contactarlo con respecto a tu uso de la Plataforma, además, para proporcionar una descripción general de los servicios que compró en la Plataforma a terceros.

Billetera electrónica (E-Wallet)

A través la Plateforma, puedes cargar créditos en tu Ewallet para adquirir los servicios ofrecidos por las otras partes. Esto requiere cierta información personal. Compartimos esto con los proveedores de pagos para facilitar las cargas de las billeteras electrónicas (E-Wallet).

Tus datos personales que nosotros utilizamos son tu nombre y dirección, dirección de facturación, dirección de correo electrónico y detalles de pago. Necesitamos estos datos debido a su uso de la Plataforma. Almacenamos esta información durante el período de conservación legal impuesto por la administración fiscal.

Promoción

Promovemos nuevos productos o servicios que se pueden comprar en la Plataforma, a través de nuestro boletín informativo. Puedes negarte en todo momento a recibir esta comunicación promocional. Cada e-mail enviado contiene un enlace de cancelación.

El consentimiento para la colecta de datos personales, que has dado para recibir el boletín informativo, puede ser revocado en todo momento. Para ejercer tu derecho a revocar tu consentimiento, siempre encontrarás un enlace dedicado en cada boletín. También es posible darte de baja del boletín informativo en cualquier momento directamente en la plataforma.

Publicidades

Nuestra Plateforma muestra publicidades genéricas. Nosotros no colectamos ningún dato personal para este propósito.

Cookies

La Plateforma usa cookies. Las cookies son archivos de texto almacenados en un sistema informático a través de un navegador de Internet. Hacemos esto para mejorar el funcionamiento de nuestra Plataforma y de los sitios web vinculados a ella y para reconocerte durante tus visitas. De esta manera, no tienes que iniciar sesión cada vez y nosotros nos recordamos de tus configuraciones y tus preferencias. No compartimos las cookies con terceros y no orientamos la publicidad basándonos en las cookies.

Puedes desactivar las cookies a través de la configuración de tu navegador, pero esto puede impedir la utilización de algunas funcionalidades de la Plateforma.

Uso compartido de datos personales con terceros

A excepción de las partes mencionadas anteriormente, no compartimos tus datos personales con otras compañías u organizaciones, a menos que así lo exija la ley.

Estadísticas

Hacemos estadísticas sobre el uso de la Plataforma y de los sitios web vinculados a ella, lo que nos lleva a utilizar datos personales. Utilizamos estas estadísticas para mejorar la presentación y el funcionamiento de la Plataforma y de los sitios web vinculados a ella. Accedemos a los datos personales solamente en caso de estricta necesidad de tal efecto.

Seguridad

Tomamos las medidas de seguridad adecuadas para limitar cualquier uso indebido o acceso no autorizado a los datos personales.

Modificación de nuestra Declaración de Confidencialidad

Nos reservamos el derecho de cambiar nuestra Declaración de Confidencialidad. Te recomendamos que la consultes regularmente para mantenerte informada/o de cualquier cambio.

Ver y modificar tus datos

Puedes ponerte en contacto con nosotros si tienes alguna pregunta sobre nuestra Declaración de Confidencialidad o si deseas ver, modificar o eliminar tus datos personales.

Tus derechos son detallados a continuación:

• Ser informado de los datos personales que poseemos y del uso que hacemos de ellos;
• Controlar los datos personales que son colectados y almacenados;
• Modificar los datos personales incorrectos;
• Solicitar la eliminación de datos personales obsoletos;
• Revocar tu consentimiento;
• Oponerse a ciertos usos.

Ten en cuenta que siempre deberás iniciar sesión para poder ejercer tus derechos de ver / modificar / eliminar tus datos personales, a fin de garantizar que no modifiquemos ni borremos datos de la persona incorrecta.

Reclamos

Si consideras que no te estamos permitiendo ejercer tus derechos de forma adecuada, puedes presentar un reclamo ante la autoridad nacional de protección de datos si resides en la Unión Europea.

Información de contacto

Correo electrónico:

Sitio web: m.omg.cam

, a Curaçao Corporation, does hereby voluntarily state that all performers appearing on this web site and issuing their respective sexually explicit images, were at least 18 (eighteen) years-of-age with governmental picture identity records on file in compliance with the spirit of 18 U.S.C. §2257.

Documentation as aforesaid is retained and only disclosed in conformance with Curaçao and EU Privacy Statutes.

Please direct any inquiries to:
Custodian of Records

POLÍTICAS, CONTROLES Y PROCEDIMIENTOS CONTRA EL BLANQUEO DE DINERO/ KYC

DOCUMENTO ACTUALIZADO EL 19 DE ABRIL DE 2021

Como miembro del Grupo AC, también actuará de acuerdo con esta Norma de Política según lo establecido en esta declaración de Política del Grupo AML/KYC.
Es política del Grupo AC que todos los miembros del personal, a todos los niveles, participen activamente en la prevención de que los servicios del Grupo AC sean explotados por delincuentes y terroristas con fines de blanqueo de dinero.
Esta participación tiene como objetivos

• Garantizar el cumplimiento por parte del Grupo AC de todas las leyes aplicables, los instrumentos estatutarios de regulación y los requisitos de la autoridad supervisora del Grupo AC.
• Proteger al Grupo AC y a todo su personal como individuos de los riesgos asociados a las infracciones de la ley, los reglamentos y los requisitos de supervisión.
• Preservar el buen nombre del Grupo AC frente al riesgo de daño reputacional que supone la implicación en actividades de blanqueo de capitales y financiación del terrorismo.
• Contribuir positivamente a la lucha contra la delincuencia y el terrorismo. Para lograr estos objetivos, la política del Grupo AC es que:
• Cada miembro del personal cumplirá con sus obligaciones personales según corresponda a su rol y posición en el Grupo AC
• Ni las consideraciones comerciales ni el sentido de la lealtad hacia los usuarios de la plataforma podrán prevalecer sobre el compromiso del Grupo AC contra el blanqueo de capitales
• El Grupo AC ha nombrado a un Responsable de Cumplimiento que se encarga del cumplimiento de las normas ALD y CSC. El Responsable de Cumplimiento cuenta con toda la ayuda y cooperación de todos los miembros del personal en el desempeño de las funciones de su nombramiento.
• El Grupo AC llevará a cabo una evaluación en toda la empresa de los riesgos de blanqueo de capitales y financiación del terrorismo a los que está sujeto el Grupo AC y diseñará y aplicará los controles adecuados para mitigar y gestionar eficazmente los riesgos identificados
• El Grupo AC establecerá y mantendrá políticas y procedimientos documentados y proporcionados, que incluyan controles, en los que se describan las medidas positivas que debe adoptar el personal para prevenir el blanqueo de capitales y la financiación del terrorismo en el desempeño de su trabajo. El Responsable de Cumplimiento las mantendrá bajo revisión para garantizar su continua adecuación.

POLÍTICA Y PROCEDIMIENTO PARA LA EVALUACIÓN DEL RIESGO DE BLANQUEO DE CAPITALES

POLÍTICA

Es política del Grupo AC identificar y evaluar los riesgos de blanqueo de dinero y financiación del terrorismo que representan los negocios que llevamos a cabo para poder mitigar dicho riesgo aplicando niveles adecuados a las personas y empresas que utilizan la plataforma explotada por (una empresa del Grupo AC) (los Usuarios de la Plataforma). Los Usuarios de la Plataforma son los denominados Proveedores de Servicios, es decir, el Estudio y el Artista Intérprete o Ejecutante con el/los que se ha celebrado el Acuerdo General de Servicios de la Plataforma. Al Performer también se le denomina "Modelo". Estos Proveedores de Servicios ofrecen y venden sus servicios a sus clientes (Usuarios) en la Plataforma SNV.

CONTROLES Y PROCEDIMIENTOS

1. El Grupo AC evaluará el riesgo de blanqueo de capitales que representan los Usuarios de la Plataforma y los negocios realizados según tres niveles:
   1. La gama normalmente tratada por AC Group, que requiere el nivel normal de diligencia debida del cliente por parte de AC Group.
   2. Un nivel de riesgo excepcionalmente alto que requiere un mayor nivel de diligencia debida con el cliente
   3. Un nivel de riesgo insignificante que sólo requiere una diligencia debida simplificada.
2. El Grupo AC identificará y mantendrá listas de factores de riesgo (incluidos los exigidos por la Normativa) relativos a los Usuarios de la Plataforma, los productos o servicios, las transacciones, los canales de entrega y las áreas geográficas de operación.
3. El Grupo AC evaluará el nivel de riesgo asociado a estos factores mediante el análisis de indicadores que incluyan:
   1. Características del usuario de la plataforma (individual o corporativo, estatus, ubicación, ocupación)
   2. La finalidad de las cuentas o los compromisos, los niveles de activos y las transacciones
   3. Regularidad o duración de las relaciones comerciales.
4. El Grupo AC actualizará anualmente la evaluación de riesgos para garantizar que se abordan los riesgos nuevos y emergentes y que se refleja la nueva información facilitada por nuestra autoridad supervisora.
5. El Grupo AC mantendrá un registro escrito actualizado de todas las medidas adoptadas y facilitará la evaluación de riesgos y la información en la que se basó.
6. Se evaluará el riesgo de blanqueo de capitales o de financiación del terrorismo que representa cada Usuario de la Plataforma:
   1. Durante el proceso de aceptación del usuario de la nueva plataforma (KYC), antes de emprender cualquier trabajo.
   2. Siempre que el proceso de supervisión continua del Grupo AC indique que un cambio en el negocio o en el entorno operativo de un Usuario de la Plataforma establecido puede representar un cambio en el riesgo de blanqueo de capitales.
7. La evaluación del riesgo en relación con un usuario de la plataforma será realizada por el funcionario responsable de CA, que determinará las medidas de diligencia debida adecuadas con respecto a cada usuario de la plataforma basándose en:
   1. La evaluación de riesgos de toda la empresa del Grupo AC
   2. Evaluación del nivel de riesgo que se plantea en cada caso concreto.
8. Se debe dejar constancia de la evaluación de las relaciones individuales de los usuarios de la plataforma, confirmando que se ha tenido en cuenta la evaluación de riesgos de todo el negocio del grupo AC, así como cualquier otro factor relevante que se haya considerado.

POLÍTICA Y PROCEDIMIENTO PARA LA VERIFICACIÓN DE LA IDENTIDAD DE LOS USUARIOS DE LA PLATAFORMA (KYC)

POLÍTICA

Es política del Grupo AC verificar la identidad de todos los Usuarios de la Plataforma, asegurándose de que los procedimientos reflejen las características de riesgo de los Usuarios de la Plataforma. Al abrir una cuenta con el Grupo AC, todos los Usuarios de la Plataforma serán verificados sobre la base de los siguientes procedimientos.

A. CONTROLES Y PROCEDIMIENTOS PARA EL USO DE LA PLATAFORMA (SNV)

Los Usuarios de la Plataforma que ofrecen y venden sus servicios en la Plataforma SNV - Artistas y Estudios - actuando en forma de entidad corporativa necesitan proporcionar la siguiente información:

• Nombre de la empresa
• Número de registro oficial
• Forma social
• País de la sede
• Dirección de la sede
• Si procede, número de IVA intracomunitario
• Dirección de correo de contacto
• Número de teléfono
• Toda la información sobre los beneficiarios efectivos.

El Funcionario responsable de la CA comprobará que dicho Usuario de la Plataforma está debidamente constituido (si procede) y registrado, y tomará las medidas necesarias para determinar quiénes son los principales beneficiarios efectivos y las personas con un control significativo, y su identidad se verificará de acuerdo con este procedimiento.

B. Usuarios de la Plataforma que ofrecen y venden sus servicios en la Plataforma SNV - Artistas y Estudios - que no actúan en forma de entidad corporativa necesitan proporcionar la siguiente información:

• Nombre o identificación del estudio/intérprete no individual
• País de residencia
• Dirección
• Número de teléfono y dirección postal de contacto
• Una renuncia en la que declare sus obligaciones de cualquier impuesto debido y la declaración de que puede actuar como * una entidad no legal en su país (microempresas).

Verificación de la identidad

1. El miembro del personal que lleve a cabo la verificación de la identidad completará el proceso comprobando que el Estudio/intérprete no es objeto de sanciones u otras medidas legales, utilizando los métodos de comprobación establecidos por el Responsable de Cumplimiento . (Lista negra terrorista internacional, verificación tel sms).
2. En el caso de los artistas/estudiantes, los controles de identidad se llevarán a cabo mediante el examen de:
   1. un documento que contenga una fotografía que confirme el nombre del director del estudio/intérprete, como un pasaporte válido
   2. foto con el documento de identidad dado junto a la cara
   3. Un documento que confirme la dirección del Studio Manager/Performer, como una factura de servicios públicos (con menos de 3 meses de antigüedad y sin factura de teléfono móvil). Este documento es necesario incluso si el documento que confirma el nombre también tiene la dirección El Responsable de Cumplimiento de AC Group mantendrá una lista de documentos aceptables o información obtenida de una fuente fiable e independiente del Estudio/Informador:
   4. sólo se aceptará para el examen la copia escaneada en color en formato HR del documento
   5. las fuentes de información en soporte electrónico deben haber sido objeto de una evaluación de riesgos antes de su utilización.
3. En los casos en que un usuario de la plataforma no pueda presentar documentos aceptables, el responsable de CA tomará una decisión basada en el riesgo sobre la aceptación de los documentos disponibles, consultando con el responsable de cumplimiento si procede.
4. En caso de que el director del estudio/intérprete no sea residente europeo, o no vaya a ser visto en persona (es decir, a través de la cámara web) por el miembro del personal que lleve a cabo la verificación, el responsable de CA tomará una decisión basada en el riesgo sobre el medio de verificación que se aceptará, consultando con el responsable de cumplimiento si procede.

Comprobación de la propiedad efectiva

1. Cuando el Ejecutor no sea el beneficiario efectivo de los activos implicados, el Funcionario de CA responsable tomará las medidas necesarias para determinar quién es el beneficiario efectivo y adoptará medidas razonables para verificar su identidad, de acuerdo con este procedimiento.
2. El Oficial de Cumplimiento preparará un formato para que lo utilice el Oficial de CA responsable a la hora de solicitar al Estudio/Informador la verificación de la identidad y la información sobre el beneficiario efectivo, así como un procedimiento de seguimiento cuando no se atiendan las solicitudes dentro del plazo reglamentario.
3. Si se han agotado sin éxito todos los medios posibles para identificar al beneficiario efectivo de un Estudio/Intermediario no individual, y se ha dejado constancia de ello, el Funcionario de CA responsable solicitará la aprobación del Responsable de Cumplimiento , que se otorgará en función del riesgo, para tratar como su beneficiario efectivo a la persona de mayor rango responsable de la gestión del Estudio/Intermediario no individual.
4. Con respecto al beneficiario o beneficiarios finales de los estudios/ejecutantes no individuales, se requiere la siguiente información:
   1. Título
   2. Nombre y apellidos
   3. País de residencia
   4. Dirección
   5. 2. Fecha de nacimiento
   6. País de nacimiento
   7. Número de identificación
   8. Razón por la que el individuo es UBO (porcentaje de capital directo o indirecto/propiedad, etc.)
5. Cuando el Usuario de la Plataforma sea una empresa que cotiza en bolsa o una empresa regulada, el Funcionario responsable de AC comprobará que el Usuario de la Plataforma está debidamente registrado y que la persona con la que AC Group está tratando está debidamente autorizada para actuar en nombre del Usuario de la Plataforma, y verificará la identidad de dicha persona de acuerdo con este procedimiento, además de la del Estudio/Informador no individual.
6. En todos los casos evaluados como de mayor riesgo de blanqueo de capitales, en los que se requiera una diligencia debida reforzada del Usuario de la Plataforma, el Responsable de CA consultará con el Responsable de Cumplimiento para decidir los pasos adicionales a seguir para verificar la identidad del Usuario de la Plataforma.
7. Se registrarán todos los procesos de verificación de la identidad, así como las acciones emprendidas para verificar la identidad del estudio/intérprete no individual. Esto incluirá la conservación de fotocopias de todos los documentos elaborados y de los intercambios de correos electrónicos.
8. Tanto para los estudios/intérpretes individuales como para los no individuales, el funcionario responsable del CA recopilará la información de referencia de la cuenta bancaria de dicho estudio/intérprete:
   1. Bic o IBAN
   2. Nombre de la institución en la que se mantiene la cuenta
   3. Dirección de dicha institución
9. Tanto para los Ejecutantes/Estudiantes individuales como para los beneficiarios efectivos de los Ejecutantes/Estudiantes no individuales, se controlará si dicha persona reúne los requisitos para ser considerada una "persona políticamente expuesta". Al abrir una cuenta se harán las siguientes preguntas:
   1. ¿Es usted una persona políticamente expuesta, es decir, es usted un individuo al que se le ha confiado o se le ha confiado una función destacada? S/N
   2. ¿ Está usted vinculado a una persona así (familia, allegado) ? S/N
   3. En caso afirmativo, indique el nombre y la función de la persona que justifica este estatuto.

POLÍTICA Y PROCEDIMIENTO PARA CONOCER EL NEGOCIO DEL USUARIO DE LA PLATAFORMA COMO PARTE DE LA DEBIDA DILIGENCIA DEL CLIENTE (CDD)

POLÍTICA

Es política del Grupo AC obtener información que permita evaluar el propósito y la naturaleza prevista de la relación de cada Usuario de la Plataforma con el Grupo AC. Esta información sobre el negocio de su cliente permitirá a AC Group mantener nuestra evaluación del riesgo de blanqueo de capitales en curso, y advertir cambios o anomalías en los acuerdos del Usuario de la Plataforma que pudieran indicar blanqueo de capitales.Es política de AC Group no ofrecer sus servicios, o retirarse de la prestación de sus servicios en la plataforma, si no se puede lograr una comprensión satisfactoria de la naturaleza y el propósito del negocio del Usuario de la Plataforma.

CONTROLES Y PROCEDIMIENTOS (gestión de la seguridad según lo establecido en el documento "manual de prevención del blanqueo de operaciones")

• El responsable de AC obtendrá la información comercial de Conozca a su cliente de los estudios/intérpretes (tanto individuales como no individuales) de la plataforma: *sobre la aceptación de Studio's/Performers sobre cualquier cambio significativo en los acuerdos de Studio's/Performers como el tamaño o la frecuencia de las transacciones, la naturaleza de los negocios realizados, la participación de nuevas partes o jurisdicciones como un ejercicio continuo a lo largo de la relación con el Usuario de la Plataforma. La información sobre el negocio de "Conozca a su cliente" que se solicita a los usuarios de la plataforma incluirá, entre otras cosas:
• el propósito o la necesidad y la justificación empresarial de los servicios que el Usuario de la Plataforma está vendiendo en la plataforma como Estudio/Interprete a los Usuarios y mediante el uso de la Cartera Electrónica para los pagos a los Usuarios de la Plataforma..
• la procedencia de los fondos o activos implicados en las ventas del usuario de la plataforma.
• la naturaleza, el tamaño, la frecuencia, el origen y el destino de las transacciones previstas del Estudio/Informador (volumen y destino de las transacciones).
• la justificación empresarial de todos los usos de las estructuras y entidades (si procede).
• las contrapartes y las jurisdicciones afectadas. La información se obtendrá haciendo las preguntas pertinentes al Usuario de la Plataforma, y las respuestas dadas por el Usuario de la Plataforma se verificarán siempre que esto sea posible dentro del curso normal de la relación (encuesta al Usuario de la Plataforma). La información proporcionada por el Usuario de la Plataforma se registrará en la cuenta del Usuario de la Plataforma, para ayudar al futuro seguimiento de la relación con el Usuario de la Plataforma (Seguimiento de la cuenta). No obstante, las respuestas que no sean fácilmente verificables deberán considerarse junto con otros datos conocidos o facilitados por el usuario de la plataforma para comprobar que toda la información es coherente y verosímil. Cuando las respuestas dadas por el usuario de la plataforma sean inverosímiles o incoherentes con otra información, o cuando el usuario de la plataforma no esté dispuesto a dar respuestas satisfactorias ** a las preguntas de diligencia debida, el responsable de AC estudiará si AC Group debe iniciar la relación o retirarse de ella. La información sobre Conozca el negocio de su cliente, o la falta de ella, será tenida en cuenta por todo el personal a la hora de considerar posibles motivos para sospechar de blanqueo de capitales.

POLÍTICA Y PROCEDIMIENTO PARA LA SUPERVISIÓN CONTINUA DE LOS USUARIOS DE LA PLATAFORMA

En cualquier caso, el Grupo AC supervisará los siguientes acontecimientos y buscará una explicación satisfactoria:
* Cambio de referencias bancarias
* Cambio de ubicación
* Con respecto a los Studio's/Performers no individuales: Cambio en la dirección/cambio en la propiedad efectiva
Los controles se realizarán en la fecha aniversario que es la fecha en la que el Estudio/Performer se ha registrado en la plataforma. Una alerta notificará al equipo cuándo deben realizarse los controles.
La consecuencia de estas auditorías puede ser la realización de gestiones adicionales (solicitud de documentación adicional comprobaciones adicionales...), que deberán documentarse en el expediente de los Usuarios de la Plataforma (compuesto por su información, documentos acreditativos e información de seguimiento AML).
Estas auditorías también pueden conducir a una nueva evaluación del nivel de escrutinio aplicado al Usuario de la Plataforma, incluso hasta el final de la relación comercial. Tal decisión es tomada por los propietarios del Grupo AC, con el asesoramiento del Responsable de Cumplimiento y del responsable del control interno.

POLÍTICA Y PROCEDIMIENTO PARA MANTENER REGISTROS DE LA INFORMACIÓN DE DILIGENCIA DEBIDA DEL USUARIO DE LA PLATAFORMA

POLÍTICA

Es política del Grupo AC establecer y mantener sistemas para conservar registros de las consultas realizadas y de la información obtenida al ejercer la diligencia debida del usuario de la plataforma con fines de lucha contra el blanqueo de capitales, y garantizar que estos registros sean recuperables según lo exijan las estipulaciones legales y reglamentarias. Estos registros incluirán, entre otros, los datos registrados con fines contables y de desarrollo empresarial.

CONTROLES Y PROCEDIMIENTOS

• Cuando se esté recopilando información para el usuario de la plataforma AML, el responsable AC se asegurará de que: *la información recopilada se registre de forma coherente en la cuenta de usuario de la plataforma, o en otro lugar apropiado, y que los registros que se mantengan en distintos lugares se crucen cuando proceda, de forma que la información sea accesible y comprensible para otros miembros autorizados del personal, incluido el Responsable de Cumplimiento *Se registran todos los casos en los que la información solicitada no ha sido facilitada o las explicaciones proporcionadas no han sido satisfactorias.
• El Grupo AC dispondrá de sistemas para archivar de forma rutinaria los registros junto con los registros contables del Grupo AC para garantizar su disponibilidad durante un mínimo de los requisitos legales a partir de la fecha de finalización de la transacción o consulta.
• El Grupo AC dispondrá de sistemas de recuperación de datos que faciliten la recuperación completa y rápida de todos los registros pertinentes por parte del personal autorizado, con el fin de responder plenamente a las consultas de los investigadores financieros.
• El Grupo AC dispondrá de procedimientos para garantizar que los datos personales obtenidos se traten únicamente con el fin de prevenir el blanqueo de capitales y la financiación del terrorismo.
• Todos los documentos e informaciones recogidos en la apertura de la cuenta, relativos a la identidad del Estudio/Informador, en su caso su UBO, así como todos los recogidos durante la relación comercial, deben conservarse durante 5 años a partir del cierre de la cuenta. Además, cada año, el histórico de todas las transacciones realizadas desde el inicio del año debe conservarse durante 5 años enteros. AC Group conserva todos los documentos en datos resultantes de su relación comercial con los Studio's/Performers archivándolos según condiciones y modalidad que garantizan su integridad, y sobre todo en un soporte permanente respetando las normas GDPR.
• El Grupo AC proporcionará a los nuevos Usuarios de la Plataforma la siguiente información antes de su registro en la Plataforma SNV: una declaración de que los datos personales recibidos en relación con el registro se tratarán únicamente con fines de prevención del blanqueo de capitales y de la financiación del terrorismo. (GDPR)
• El Grupo AC dispondrá de un procedimiento para destinar los datos personales relevantes a su eliminación al final del periodo legal de conservación, a menos que: se requiere para procedimientos judiciales el interesado ha dado su consentimiento expreso a la conservación de dichos datos.
• En el caso de las cuentas registradas en la Plataforma SNV que hayan sido objeto de un informe de sospecha, los registros pertinentes se conservarán por separado de los archivos rutinarios del Grupo AC, y no se destruirán, incluso una vez transcurrido el periodo legal de conservación, sin la confirmación del MLRO de que ya no son necesarios como parte de una investigación.

POLÍTICA Y PROCEDIMIENTO PARA LA NOTIFICACIÓN INTERNA DE SOSPECHAS

POLÍTICA

La política del Grupo AC es que cada miembro del personal se mantenga alerta ante la posibilidad de blanqueo de capitales y comunique todas y cada una de las sospechas para las que crea que existen motivos razonables, siguiendo el procedimiento del Grupo AC.La expectativa depositada en cada miembro del personal a la hora de responder a posibles sospechas será la adecuada a su puesto en el Grupo AC. No se espera que nadie tenga un conocimiento y una comprensión mayores que los adecuados a su rol.

CONTROLES Y PROCEDIMIENTOS

• Todo miembro del personal debe estar alerta ante la posibilidad de que los servicios del Grupo AC puedan ser utilizados con fines de blanqueo de dinero, o de que en el curso de su trabajo pueda tener conocimiento de bienes de origen delictivo o terrorista.
• La alerta ante la posibilidad de blanqueo de capitales debe combinarse con un conocimiento adecuado de las disposiciones habituales del usuario de la plataforma, de modo que los miembros del personal sean conscientes de los factores anómalos que puedan representar posibles causas de sospecha.
• Un miembro del personal que tenga conocimiento de una posible sospecha deberá reunir la información pertinente de que disponga de forma rutinaria y decidir si existen motivos razonables para sospechar de blanqueo de capitales. Cualquier información adicional adquirida, en particular cualquier explicación sobre instrucciones o transacciones inusuales, deberá registrarse en las cuentas registradas en la plataforma de forma rutinaria, pero en ninguna de esas cuentas se hará mención alguna a la sospecha de blanqueo de capitales.
• El requisito de recopilar información relevante no se extiende a la realización de búsquedas o investigaciones, más allá de la utilización de fuentes de información fácilmente disponibles dentro del Grupo AC.
• Si tras recabar y considerar la información disponible de forma rutinaria, el miembro del personal está plenamente convencido de que no existen motivos razonables para sospechar, no debe tomarse ninguna otra medida.
• Un miembro del personal que, tras examinarlo, decida que puede haber motivos de sospecha deberá, en circunstancias normales, plantear la cuestión al funcionario responsable del CA. Si después de discutirlo ambos están de acuerdo en que no hay motivos de sospecha, no deberá tomarse ninguna otra medida.
• Ningún miembro del personal está obligado a discutir una sospecha de blanqueo de capitales con el Responsable de Cumplimiento. Pueden, si en las circunstancias lo prefieren, ponerse en contacto directamente con el Responsable de Cumplimiento sin dar ninguna razón.
• Si a raíz del planteamiento de una posible sospecha por parte de un miembro del personal, o como resultado de sus propias observaciones, el Responsable de Cumplimiento decide que existen motivos razonables para sospechar de blanqueo de capitales, deberá presentar un informe de sospecha al Responsable de Cumplimiento, en el formato especificado por éste a tal efecto.
• Un informe interno de sospecha no conlleva la violación de la confidencialidad, y ningún miembro del personal dejará de realizar un informe interno por estos motivos.
• Si un informe de sospecha es el resultado de un asunto planteado por un miembro del personal de apoyo, el responsable del CA debe comunicarle por escrito que se ha presentado un informe en referencia al asunto tratado en la fecha indicada, sin incluir el nombre de la(s) persona(s) sospechosa(s). Esto confirma al miembro del personal que planteó el asunto que ha cumplido con su obligación legal de informar. (formato del procedimiento de denuncia)
• En la circunstancia de que cualquier miembro del personal formule una sospecha de blanqueo de capitales pero el Oficial de Cumplimiento responsable no esté de acuerdo en que existen motivos razonables para sospechar, el miembro del personal que formule la sospecha deberá cumplir con su obligación legal presentando un informe de sospecha de blanqueo de capitales al Oficial de Cumplimiento , en el formato especificado por el Oficial de Cumplimiento a tal efecto. El Oficial de Cumplimiento responsable debe reconocer esta obligación legal y ayudar al miembro del personal a cumplirla.
• Un miembro del personal que formule o tenga conocimiento de una sospecha de blanqueo de capitales no la comentará con ninguna parte externa, ni con ningún otro miembro del personal, a menos que esté directamente implicado en el asunto causante de la sospecha.
• Ningún miembro del personal revelará en ningún momento una sospecha de blanqueo de capitales a la persona sospechosa (incluida una parte externa). Si surgen circunstancias que puedan causar dificultades, el miembro del personal deberá solicitar y seguir las instrucciones del Responsable de Cumplimiento .
• No se realizarán copias ni registros de los informes de sospecha de blanqueo de capitales, excepto por parte del Responsable de Cumplimiento, que mantendrá dichos registros seguros y separados de las cuentas de usuario de la plataforma del Grupo AC y de otros repositorios de información.

POLÍTICA Y PROCEDIMIENTO PARA LAS REVELACIONES FORMALES A LAS AUTORIDADES

POLÍTICA

Es política del Grupo AC que el Responsable de Cumplimiento reciba y evalúe los informes internos de sospecha, y decida si se debe hacer una revelación formal a las autoridades. Si así lo decide, el Responsable de Cumplimiento hará la revelación formal en nombre del Grupo AC, utilizando el mecanismo adecuado.

CONTROLES Y PROCEDIMIENTOS

• Al recibir un informe de sospecha de blanqueo de capitales de un miembro del personal, el Responsable de Cumplimiento acusará recibo por escrito, haciendo referencia al informe por su fecha y número de expediente único, sin incluir el nombre de la persona o personas sospechosas. Esto confirma al miembro del personal que ha cumplido con su obligación legal de informar.
• El Responsable de Cumplimiento abrirá y mantendrá un registro del progreso del informe. Este registro se conservará de forma segura y no formará parte de la cuenta de usuario de la plataforma.
• Tras la recepción de una denuncia, el Responsable de Cumplimiento recopilará toda la información pertinente que obre en poder del Grupo AC y realizará todas las indagaciones oportunas entre los miembros del personal de cualquier lugar del Grupo AC, con el fin de evaluar adecuadamente la denuncia. A continuación, el Responsable de Cumplimiento decidirá si considera personalmente que existen motivos razonables para sospechar y tomará una decisión sobre la obligación del Grupo AC de realizar una comunicación formal a las autoridades.
• Antes de hacer una revelación formal a las autoridades, el Responsable de Cumplimiento tendrá que pedir consejo al propietario de AC Group. El propietario de AC Group tendrá la decisión final sobre si hacer una revelación formal a las autoridades.
• Todos los miembros del personal, en cualquier lugar del Grupo AC, deberán responder íntegramente a todas las indagaciones realizadas por el Responsable de Cumplimiento a efectos de la evaluación de un informe de sospecha. La información facilitada al Responsable de Cumplimiento en respuesta a dichas indagaciones no infringe ningún secreto profesional o de confidencialidad, y ningún miembro del personal deberá ocultar información por ese motivo.
• Si se ha decidido que es necesaria una revelación formal a las autoridades, el Responsable de Cumplimiento hará dicha revelación por los medios adecuados.
• El Responsable de Cumplimiento documentará en el registro del informe las razones por las que decide hacer o no una revelación formal.
• El Responsable de Cumplimiento informará, en su caso, al autor del informe interno de si se ha realizado o no una divulgación formal.
• El Responsable de Cumplimiento informará a todos aquellos, y sólo a aquellos, miembros del personal que deban ser conscientes de la sospecha para protegerles a ellos y al Grupo AC de posibles delitos de blanqueo de capitales en relación con cualquier negocio relacionado.
• Tras una revelación formal, el Responsable de Cumplimiento tomará las medidas que exijan las autoridades en relación con la revelación.

POLÍTICA Y PROCEDIMIENTO PARA BLOQUEAR/CONTINUAR LA CUENTA REGISTRADA EN LA PLATAFORMA TRAS UN INFORME DE SOSPECHA

POLÍTICA

Es política del Grupo AC que desde el momento en que surja una sospecha de blanqueo de capitales, se bloquee la cuenta registrada. Ni las consideraciones comerciales ni la dificultad para responder a las consultas de las personas registradas en la plataforma sobre el asunto podrán prevalecer sobre las obligaciones legales del Grupo AC a este respecto.

CONTROLES Y PROCEDIMIENTOS

• En cuanto un miembro del personal formule o tenga conocimiento de una sospecha de blanqueo de capitales, se bloqueará la cuenta registrada.
• Si existe alguna posibilidad de que se tenga conocimiento de que la cuenta registrada ha sido bloqueada, por ejemplo porque una transacción prevista no se ha realizado, el miembro del personal afectado deberá ponerse en contacto con el Responsable de Cumplimiento para recibir instrucciones sobre cómo tratar el asunto.
• Al recibir un informe de sospecha, el Responsable de Cumplimiento dará instrucciones al autor del informe y a cualquier otro miembro del personal implicado para que bloqueen la cuenta registrada que haya dado lugar a la sospecha.
• Cuando una cuenta registrada haya sido bloqueada, el Responsable de Cumplimiento llevará a cabo la evaluación del informe de sospecha lo más rápidamente posible para decidir si debe realizarse una comunicación a las autoridades.
• Si el Responsable de Cumplimiento decide que no hay motivos razonables para sospechar de blanqueo de capitales, dará su consentimiento para continuar con la cuenta registrada bajo su propia autoridad.
• Si el Responsable de Cumplimiento decide que debe realizarse una divulgación, solicitará el consentimiento para continuar al propietario del Grupo AC lo antes posible. El propietario del Grupo AC tendrá la decisión final sobre la continuación de la cuenta registrada del Grupo AC.

POLÍTICA Y PROCEDIMIENTO PARA LA FORMACIÓN AML

POLÍTICA

Es política del Grupo AC que la contratación de todo el personal nuevo incluya la evaluación descrita en la sección 48(2) de la Normativa Europea sobre Blanqueo de Capitales. (fuente PDF 2018 Directivas europeas AML). La evaluación tendrá lugar antes del nombramiento y a intervalos regulares durante el nombramiento de todo el personal.Es política del Grupo AC que todo el personal que maneje las cuentas registradas, o tenga acceso a las mismas, reciba formación contra el blanqueo de capitales para garantizar que sus conocimientos y comprensión estén a un nivel adecuado, y formación continua al menos una vez al año para mantener la concienciación y garantizar el cumplimiento de las obligaciones legales del Grupo AC.Es política del Grupo AC que todo el personal que maneje las cuentas registradas, o acceda a los datos personales relativos a dichas cuentas, reciba formación sobre la ley relativa a la protección de datos para garantizar que su conocimiento y comprensión se sitúan en un nivel adecuado, y formación continua al menos una vez al año para mantener la concienciación y garantizar que se cumplen las obligaciones legales del Grupo AC.El Responsable de Cumplimiento, en cooperación con el responsable de formación y el responsable de protección de datos del Grupo AC, garantizará que la formación se ponga a disposición del personal en función de su exposición al riesgo de blanqueo de capitales y de protección de datos, y que se tomen medidas para comprobar y registrar que se ha realizado la formación y que el personal ha alcanzado un nivel adecuado de conocimiento y comprensión.A la luz de la gravedad de las obligaciones que la Ley y el Reglamento imponen a cada individuo, y de las posibles sanciones, el Responsable de Cumplimiento garantizará que la información sobre estas obligaciones personales esté disponible para todos los miembros del personal en todo momento.El objetivo de la formación es:

• Desarrollar reflejos AML
• aumentar la concienciación de cada miembro del personal, con el fin de mantener sus reflejos AML
• actualizar los conocimientos colectivos y operativos sobre los riesgos de la lucha contra el blanqueo de capitales
• formar a los miembros del personal para detectar casos sospechosos
• Formar a estos miembros del personal para formalizar casos de nuevo tipo con riesgos potenciales.
• comprobar el conocimiento adecuado de los procedimientos y las obligaciones subsiguientes,

La formación de todo el personal recién contratado forma parte de su proceso de integración, bajo la responsabilidad del jefe de control interno. El jefe de control interno organiza la sesión de formación. La sesión puede celebrarse por conferencia web.Los soportes de la formación y las hojas de asistencia, deben conservarse durante al menos 5 años después de la salida del colaborador específico.

CONTROLES Y PROCEDIMIENTOS

• Tras el nombramiento, la evaluación del personal de acuerdo con la sección 48(2) del Reglamento Europeo sobre Blanqueo de Capitales se incorporará al proceso regular de evaluación del personal del Grupo AC.
• El Responsable de Cumplimiento, en cooperación con el responsable de formación del Grupo AC, evaluará métodos, productos y servicios alternativos de formación en materia de lucha contra el blanqueo de capitales para hacer
• actividades de formación adecuadas a disposición de todos los miembros del personal que manejan las cuentas registradas.
• La formación adecuada tendrá en cuenta:
  • la necesidad de alcanzar un nivel de conocimiento y comprensión adecuado al rol del individuo en el Grupo AC
  • la necesidad de mantener ese nivel mediante una formación continua de actualización
  • la viabilidad de asignar diferentes programas a personal con diferentes roles en función del riesgo
  • el coste y la eficacia temporal de los métodos y medios alternativos disponibles.
• El programa de formación incluirá medios para confirmar que cada individuo ha alcanzado un nivel adecuado de conocimientos y comprensión, ya sea mediante pruebas formales, evaluación a través de discusiones informales u otros medios.
• Se prestará especial atención a las necesidades de formación de la alta dirección y del equipo de cumplimiento.
• El Responsable de Cumplimiento
  • informar a cada miembro del personal del programa de formación que debe realizar y del calendario para completarlo
  • comprobar que cada miembro del personal ha completado el programa de formación que se le ha asignado, enviando recordatorios a aquellos que no lo hayan completado según el calendario previsto
  • remitir al empresario los casos en que los miembros del personal no respondan a los recordatorios y no hayan completado la formación asignada
  • llevar un registro de la formación realizada, incluidos los resultados de las pruebas u otras evaluaciones que demuestren que cada individuo ha alcanzado un nivel adecuado de competencia.
• Al finalizar un ciclo de formación, el Responsable de Cumplimiento garantizará la continuidad de la formación continua teniendo en cuenta:
  • la eficacia del programa realizado
  • la necesidad de mantener actualizada la información sobre formación con los cambios en las leyes, reglamentos,
• orientación y práctica.
• El Responsable de Cumplimiento determinará las necesidades de formación de su propio rol, y se asegurará de que obtiene los conocimientos y la comprensión apropiados que se requieren para cumplir con las obligaciones de su nombramiento.

POLÍTICA Y PROCEDIMIENTO PARA LA SUPERVISIÓN Y GESTIÓN DEL CUMPLIMIENTO

POLÍTICA

La política del Grupo AC es supervisar nuestro cumplimiento de los requisitos legales y reglamentarios en materia de lucha contra el blanqueo de capitales y llevar a cabo una auditoría anual independiente sobre el cumplimiento de la legislación en materia de lucha contra el blanqueo de capitales, cuyas conclusiones se tendrán en cuenta y se establecerán las recomendaciones de actuación adecuadas.El propietario del Grupo AC proporcionará la autoridad y los recursos necesarios para la aplicación continua de un régimen de lucha contra el blanqueo de capitales que cumpla las normas.

CONTROLES Y PROCEDIMIENTOS

• El Responsable de Cumplimiento supervisará de forma continua todos los aspectos de las políticas y los procedimientos de lucha contra el blanqueo de capitales del Grupo AC, así como los cambios y la evolución del entorno jurídico y normativo que puedan repercutir en la evaluación de riesgos de todo el negocio del Grupo AC. Cualquier deficiencia en el cumplimiento AML que requiera una rectificación urgente será tratada inmediatamente por el MLRO, que informará de tales incidentes al propietario del Grupo AC cuando sea apropiado y solicitará cualquier apoyo que pueda ser necesario.
• El Responsable de Cumplimiento facilitará y asistirá al auditor independiente en la realización de una auditoría anual del cumplimiento AML del Grupo AC. Este informe incluirá:
  • un resumen del perfil de riesgo de blanqueo de capitales y de los puntos vulnerables del Grupo AC, junto con información sobre la forma en que éstos cambian y evolucionan
  • un resumen de los cambios que se hayan producido en el entorno o entornos normativos en los que opera el Grupo AC y las formas en que éste se ve afectado
  • un resumen de las actividades de lucha contra el blanqueo de capitales dentro del Grupo AC, incluido el número de informes internos de sospecha recibidos por el Responsable de Cumplimiento y el número de revelaciones realizadas a las autoridades
  • detalles de cualquier deficiencia de cumplimiento sobre la que ya se hayan tomado medidas, junto con informes de los resultados
  • detalles de cualquier deficiencia de cumplimiento sobre la que haya que actuar, junto con las medidas recomendadas y el apoyo de gestión necesario
  • un esbozo de los planes para el desarrollo continuo del régimen de lucha contra el blanqueo de capitales, incluidas las actividades continuas de formación y sensibilización para todo el personal pertinente.
• Cuando se indique la adopción de medidas de gestión, el propietario de AC Group decidirá las medidas adecuadas que deben tomarse.

QUEJA

Puede presentar una queja utilizando el formulario descargable aquí
Después de rellenarlo, puede enviárnoslo por correo a la dirección descrita en el formulario o enviándolo como archivo adjunto a .
Nuestros servicios le responderán a la dirección de correo electrónico que haya facilitado en el formulario en un plazo máximo de 7 días laborables.

DAC7

El nuevo reglamento de la UE, conocido coloquialmente como DAC7, obliga a determinadas plataformas digitales, entre ellas Xlovecam, a facilitar a la UE información sobre los ingresos generados por los vendedores de servicios que utilizan la plataforma.
Xlovecam cumple la directiva DAC7 de la UE.

Ley Europea de Servicios Digitales (DSA)

Esta página incluye información relevante para la Ley de Servicios Digitales de la UE (Reglamento (UE) 2022/2065 del Parlamento Europeo y del Consejo, de 19 de octubre de 2022, relativo a un mercado único de servicios digitales y por el que se modifica la Directiva 2000/31/CE) (la DSA).

Punto de contacto designado
De conformidad con los artículos 11 y 12 de la DSA, el Responsable de Cumplimiento ha sido designado como punto de contacto de Xlovecam para todas las comunicaciones relativas a la DSA. Estas comunicaciones deberán realizarse en inglés.